Station Details for Chelmsford

Station Alerts

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Station Accessible information

• Step-free category: Category A
  

  This station has step free access to both platforms via lifts.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the customer information office on the relevant platform.

• Helpline: Yes
• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

  What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • .
• Staff Help:

  Assistance is provided by station staff during the hours of train service operation. Booking is recommended.

  What assistance is available for customers using this station?

  • Board and alight
  • Ramp assistance
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By speaking with a member of station staff
  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on one of the ticket machines at this station
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, station concourse 2. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, station concourse 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 05:50-22:00
  • Saturday 05:50-22:00
  • Sunday 07:00-23:00
• Ticket machines:
  • Ticket buying and collection, station concourse 1
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Unisex accessible toilet, main concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 1
  • Female toilet, Platform 1
  • Male toilet, Platform 2
  • Female toilet, Platform 2
  • Unisex accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Baby changing, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement bus services pick up and drop off at the bus stops on Victoria Road, by the station entrance.

  • Bus.

    'First' operates a network of frequent local bus routes around Chelmsford and to nearby towns. For route maps and timetables: www.firstgroup.com/ukbus

    Buy a Chelmsford PLUSBUS ticket with your train ticket, for discount price unlimited bus travel around the town. For details: www.plusbus.info

    Bus stops are located outside the station on Duke Street.

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Chelmsford station

• Refreshments:

  Coffee Link

  Coffee Station

  Costa Coffee

  Puccino's Deli

  Ume Garden's Sushi & Bento

  Self-service vending machines providing cold drinks and snacks

  Free water refill point located inside the the ticket barriers on the station concourse

• Shops:
  • WHSmith
  • Photo-Me digital passport photos

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: Yes
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:137
  • Premium Bay.
    Spaces:7
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: Unknown - Lift status unknown