Station Details for Cheshunt

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to both platforms from either side of Windmill Lane Level Crossing, approximately 75 metres walking route from one to the other. A stepped footbridge exists between platforms.

  This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the Ticket Office.

• : B1
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help points available on each platform.

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 06:00-22:45
  • Sunday 07:45-20:00
  • Driver only operated services. Assistance at this station is provided by a staff member during below hours hours. Outside of these hours it is recommended that customers use Broxbourne (4 miles north) for trains to London or Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Meeting point is the ticket office when open. Station staffed part time. Please check opening times on National Rail Enquiries.

  • Taxi

    Taxi can be provided when ticket office closed. Meeting point outside the station

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, station concourse

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, north east of entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, south west of entrance. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:15-19:45
  • Saturday 06:15-19:45
  • Sunday 08:15-15:40
• Ticket machines:
  • Ticket buying and collection, north east of entrance
  • Ticket buying and collection, south west of entrance
• Collect online booked tickets: Yes
• London fare zone: Zone 8
• Oyster card: Available
• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: No
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
  • Yes - from help point
• Staff assistance:
  • Driver only operated services. Assistance at this station is provided by a staff member during below hours hours. Outside of these hours it is recommended that customers use Broxbourne (4 miles north) for trains to London or Cambridge. An appropriate accessible taxi will be supplied for journeys to intermediate unstaffed stations. Booking is recommended.
• Toilets:
  • Toilet. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    London Overground substitute buses only, bus stop outside station entrance.

  • Bus.

    Buses operate from outside the station. Cheshunt is a PlusBus location click here to see the PlusBus map

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Cheshunt station

• Refreshments:

  Coffee kiosk

• Shops:

  Passport Photo Booth

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 78 spaces. Stands, Racks. Sheltered.

  Platform

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:171
  • Premier Car Park
• Taxi rank available: Yes
• Customer information screens:
  • Announcements
  • Arrival Screens
  • Departure Screens

Station lift information

• No lift information available