Station Details for London Charing Cross

Station Alerts

• ​​​​​​​​​​​​​​On weekdays, the busiest times at this station are generally between 06:30 and 09:30 and between 16:30 and 19:30.

Station Accessible information

• Step-free category:

  Yes, the station is all on one level and all platforms are reachable by disabled passengers.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern  on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Assisted Travel Lounge

    Located on the main concourse. Please check the opening times on the National Rail Enquiries website.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket Machines, on Concourse next to Ticket Office

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket Machines, on Concourse next to Ticket Office. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: Network Rail
• Ticket office:
  • Daily 24 Hours
• Ticket machines:
  • Ticket Machines, on Concourse next to Ticket Office
• Collect online booked tickets: Yes
• London fare zone: Zone 1
• Oyster card:

  Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting Room, Concourse in front of Platform 4
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from information point
  • Yes - from ticket office
  • Yes - from help point
• Staff assistance:
  • Yes, staff help is available from the Rail Information Point in the Main Concourse beside platform 5 and 6 or from any member of station staff. Mobility assistance can be arranged by contacting Southeastern  on 0845 000222. It is preferred if this assistance is requested 24 hours in advance.
• Toilets:
  • Accessible Toilet, near Middle Entrance of Station. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male Toilets, off of Main Concourse (Down Stairs)
  • Female Toilets, off of Main Concourse (Down Stairs). This toilet is not accessed with a RADAR key
• Baby changing available: Yes
• Transport links:
  • Bus.

    Buses are available on the strand outside the station. All Transport for London buses are accessible by step free access.

    More information about Transport for London buses can be found here

  • Underground.
    • Bakerloo Line
    • Northern Line.
  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops: 1
• Luggage storage: Yes
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 20 spaces. Stands.

  Within car park and station forecourt

• Car parks:
  • Accessible parking
  • Station Car Park.
    

    To be confirmed by station operator.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available