Station Details for Castle Cary

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B2
  

  Step Free Category B2- Station Step free access available to the Westbury-bound platform. Platform 2 can only be accessed via the footbridge on the station or using the barrow crossing (only to be used with the assistance of station staff).

  Please be aware for passengers changing trains at Castle Cary and who require the barrow crossing, we require a 15 minute gap between trains to safely use the crossing.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:

  Meeting point: waiting room.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket Office (Staffed station)

    .

    The ticket office is located in the station building.

  • Platform (When Unstaffed)

    .

    Make your way onto the platform. Onboard teams will assist you.

• Staff Help:

  Meeting point: waiting room.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, concourse. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, main entrance east approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, main entrance west approach. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Great Western Railway
• Ticket office:
  • Monday to Friday 07:30-18:30
  • Saturday 07:30-16:30
• Ticket machines:
  • Ticket buying and collection, main entrance east approach
  • Ticket buying and collection, main entrance west approach
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Female toilet, concourse
  • Male toilet, concourse
  • Toilet
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Station car park.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Find out more about links from GWR stations to airports.

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Connect to "GWR Free Station WiFi"

• Refreshments:

  Mobile coffee shop by station entrance

• Shops:

  Mobile coffee shop by station entrance

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:178
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available