Station Details for Chelsfield

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a category B1 station. Step free access to platform 1 from Station Approach Road. Steep ramp to access Platform 2 from Warren Road.  Step free interchange via road and steep paths in excess of 400metres. Step access between the platforms is via a footbridge.

• : B1
• Helpline:

  Assistance navigating through the station and getting on and off trains (by ramp if required) is available during station staffing hours (see Staff Help available times) . You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the ticket office or you can use the help point on the platform. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. There are no staff on the trains that call at this station that can assist. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.

• Help Points:

  On platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:10-19:30
  • Saturday 08:15-15:00
  • Sunday 08:15-13:00
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Ticket Office / Booking Hall

    The Ticket Office / Booking Hall - this is only open part time. Please check opening times on the national rail enquiries website.

  • Platform

    Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, Concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, Concourse. .
  • Ticket buying and collection, main entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  This station has Secure station accreditation - For more information contact 0345 322 7021

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:10-19:30
  • Saturday 08:15-15:00
  • Sunday 08:15-13:00

  • This station is not continuously staffed please see staffing times for details of when staff are available.

• Ticket machines:
  • Ticket buying and collection, Concourse
  • Ticket buying and collection, main entrance
• Collect online booked tickets: Yes
• London fare zone: Zone 6
• Oyster card:

  Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self-service ticket machine(s)

• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting shelter on platform 1
  • Waiting shelter on platform 1
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Male toilet, concourse
  • Female toilet, concourse
• Baby changing available: No
• Transport links:
  • Replacement Bus.
    • Towards Sevenoaks: Bus stop B on Warren Road by the junction of Station Approach. (what 3 words: family.towers.games).
    • Towards Orpington: Bus stop A on Warren Road opposite the junction with Station Approach. (what 3 words: hers.shin.chart)

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Selecta vending machine

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 24 spaces. Stands. Sheltered.

  Bike parking available on Platform 1 and 2

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:37.
    

    Parking is free for disabled customers displaying a valid Blue Badge in any car parking space

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available