Station Details for Claygate

Station Alerts

• The footbridge at Claygate will be out of use until further notice. Access between platforms is via The Parade, Hare Lane and Station Road.

Station Accessible information

• Step-free category: Category B2
  

  Step-free category B2 Station - Level access to both platforms via separate entrances. Step-free access between platforms is possible via the street using Hare Lane (645m min).

• Helpline: Yes
• Help Points:

  Customer Help points are located on every platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Platform

    .

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Staff Help:
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, Concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection on Platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:20-13:00
  • Saturday 08:00-13:00
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection on Platform 2
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Male toilet, Platform 2
  • Unisex accessible toilet, Platform 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 2
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    To Surbiton: Hare Lane Bus Stop outside Boots

    To Guildford: Hare Lane Bus Stop opposite Somerfield

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Claygate station

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Claygate Car Park.
    Spaces:144.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available