Station Details for Cambridge South

Station Alerts

• Service disruption

  For Unplanned / Planned disruption affecting Cambridge South please visit: https://www.greateranglia.co.uk/travel-information/station-information/cms

• Station Car Park Facilities

  Cambridge South station does not provide general car parking facilities.

  Only five Blue Badge parking bays are available on site.

Station Accessible information

• Step-free category:

  This station has step free access to all platforms via lifts.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  The assistance meeting point is the information desk, which is located in the concourse.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Daily 24 Hours
  • Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
  • What assistance is available for customers using this station?
  • How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • The assistance meeting point is the information desk, which is located on the station concourse.
• Drop-off / pick-up points:

  • Drop-off, Eastern Forecourt, Francis Crick Avenue

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is uncovered seating/waiting

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is a Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket machine, East Forecourt, Francis Crick Avenue. There is space in front of the ticket machine to manoeuvre a wheelchair.
  • Ticket machine, West Forecourt, Hobsons Park. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00 Sunday 10:00-20:00 Bank Holidays 09:00-18:00 The hours shown are for the Customer Relations team on 0345 600 7245 (option 8). Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
• Ticket machines:
  • Ticket machine, East Forecourt, Francis Crick Avenue
  • Ticket machine, West Forecourt, Hobsons Park
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting shelter, Platforms 2 & 3
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
• Staff assistance:
  • Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
  • What assistance is available for customers using this station?
  • How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
• Toilets:
  • Accessible toilet, East Concourse, ground level, opposite stairs. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet, West Concourse, ground level, next to ticket barriers. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex Accessible toilet, East Concourse, ground level, opposite stairs. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, East Concourse, ground level, opposite stairs
  • Female toilet, East Concourse, ground level, opposite stairs
• Baby changing available: Yes
• Transport links:
  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available: available
• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: Yes
• Trolleys available: No
• Cycle storage: 1000 spaces. Compounds, Racks, Stands. Sheltered.

  Cycle storage is available outside both entrances.

• Car parks:
  • Accessible Parking
• Taxi rank available: Yes
• Customer information screens:
  • Announcements
  • Departure Screens

Station lift information

• No lift information available