Station Details for Congleton

Station Alerts

No station alerts

Station Accessible information

• Step-free category:
  • Category B Station
  • Scooter Friendly Station

  separate level access from station front to Manchester platform and ticket office and from path to Stoke platform. A stepped footbridge links both platforms.

  To find our more about travelling around this station, please see the 360 map click here

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Platforms 1&2

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:30-13:40
  • Saturday 07:30-13:40
  • Sunday Unavailable
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office

    Located on Platform 1/car park side of station. See National Rail Enquiries website for office hours.

  • Platform

    Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket hall

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection on Platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, main entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  08002006060

Station General information

• Station operator: Northern
• Ticket office:
  • Monday to Friday 06:30-13:40
  • Saturday 07:30-13:40
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection on Platform 2
  • Ticket buying and collection, main entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
• Staff assistance:
  • Available
• Toilets:
  • Toilet. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Pick Up / Drop Off at the bus stops on Park Lane at the top of the station approach road (station side for Stoke and opposite side for Stockport).

    What3words - Towards Stoke-on-Trent - veal.tour.kind and towards Stockport - pink.natively.fills

    
    Congleton
  • Bus.

    Busline 0871 200 2233

• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 17 spaces. Racks, Stands. Sheltered.

  Next to car park

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:105
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available