Station Details for Cheltenham Spa

Station Alerts

• Cheltenham Spa ticket office will have the following changes to planned opening hours

  Sunday 3rd May - Closed

  Tickets can be bought from the ticket machine or digitally.

Station Accessible information

• Step-free category: Category B2
  

  Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Meeting point: Customer assist office.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Main Entrance

    .

    Meeting Point: The Passenger assistance office.

    The passenger assistance office is located past the main entrance gateline, next to the station bridge.

• Staff Help:

  Meeting point: Customer assist office.

• Mobility set down:

  Set- Down / Pick up Points are available at the station entrance.

  Passenger Assistance Meeting Point: The Passenger assistance office. The passenger assistance office is located past the main entrance gateline, next to the station bridge.

• Accessible ticket counters:
  • Ticket buying and collection, station concourse. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, station concourse entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, north west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available

Station General information

• Station operator: Great Western Railway
• Ticket office:
  • Monday to Friday 06:15-20:15
  • Saturday 06:15-19:15
  • Sunday 09:00-16:30
• Ticket machines:
  • Ticket buying and collection, station concourse entrance
  • Ticket buying and collection, north west entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Unisex accessible toilet, station concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 1
  • Male toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Front of the station, or as directed by signs.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Find out more about links from GWR stations to airports.

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Connect to "GWR Free Station WiFi"

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Accessible parking A
  • Accessible parking B
  • Station Car Park.
    Spaces:286.
    

    Parking is free for valid blue badge holders.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available