Station Details for Cheltenham Spa

Station Alerts

• The ticket office will have the following changes to planned availability:

  Monday 20 July - 06:15-14:30

  Tuesday 21 July - 06:15-14:30

  Wednesday 22 July - 06:15-14:30

  Thursday 23 July - 06:15-14:30

  Tickets can be bought from the ticket machine or digitally.

Station Accessible information

• Step-free category:

  Step free Category B2 station - step free access available to both platforms via steep ramps to each platform.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 05:00-01:00
  • Meeting point: Customer assist office.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Main Entrance

    Meeting Point: The Passenger assistance office.

    The passenger assistance office is located past the main entrance gateline, next to the station bridge.

• Drop-off / pick-up points:

  • Set- Down / Pick up Points are available at the station entrance.

    Passenger Assistance Meeting Point: The Passenger assistance office. The passenger assistance office is located past the main entrance gateline, next to the station bridge.

  • Drop off and pick up point on Gloucester Road

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on Queens Road

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, station concourse

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, station concourse entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, north west entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

Station General information

• Station operator: Great Western Railway
• Ticket office:
  • Monday to Friday 06:15-20:15
  • Saturday 06:15-19:15
  • Sunday 09:00-16:30
• Ticket machines:
  • Ticket buying and collection, station concourse entrance
  • Ticket buying and collection, north west entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on Platform 2
  • Waiting room on platform 1
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Meeting point: Customer assist office.
• Toilets:
  • Unisex accessible toilet, station concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, Platform 1
  • Male toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Front of the station, or as directed by signs.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Find out more about links from GWR stations to airports.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Connect to "GWR Free Station WiFi"

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 134 spaces. Stands. Sheltered.

  Platform 1 and car park

• Car parks:
  • Accessible parking A
  • Accessible parking B
  • Station Car Park.
    Spaces:286.
    

    Parking is free for valid blue badge holders.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available