Station Details for Colchester

Station Alerts

The Ladies' toilets on platform 2 are currently out of order at Colchester station. Alternative toilets are located on platform 4.

Station Accessible information

Step-free category: Category B1
This station has step free access to all platforms. However, customers with restricted mobility are advised to arrive on the London bound side of the station (which is accessed via the entrance off Station Way, before the railway bridge), as the lifts are quicker and easier to operate than the chair lift in the Ipswich / Norwich bound ticket hall. The chair lift is restricted to manual wheelchair users only with a maximum combined weight of 225kg. Please note that it is quite a long and steep walking route to get from one side of the station to the other.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is the customer information office on Platform 4.
Helpline: Yes
Help Points: 1
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on one of the ticket machines at this station
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- .
Staff Help:
Assistance is provided by station staff during the hours of train service operation. Booking is recommended.
What assistance is available for customers using this station?
- Board and alight
- Ramp assistance
- Luggage (on and off train only)
- Ticket sale on board
How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- By speaking with a member of station staff
- By calling 0345 600 7245 (option 4)
- By selecting the help button on one of the ticket machines at this station
Mobility set down: 1
Accessible ticket counters:
- Ticket buying and collection, northbound side. There is no Low-Level counter here
- Ticket buying and collection, London bound side. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection, northbound side. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, London bound side. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available

Station General information

Station operator: Greater Anglia
Ticket office:
- Monday to Friday 05:00-22:00
- Saturday 05:30-21:00
- Sunday 06:00-21:00
Ticket machines:
- Ticket buying and collection, northbound side
- Ticket buying and collection, London bound side
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Male toilet, Platform 1 & 2
- Male toilet, Platform 4 & 5
- Female toilet, Platform 4 & 5
- Accessible toilet, Platform 1 & 2. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Unisex accessible toilet, Platform 4 & 5. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Female toilet, Platform 1 & 2
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement bus services pick up and drop off at the bus stops on the station forecourt, outside the main station entrance.
- Bus.
  Colchester & Wivenhoe is a PlusBus location click here to see the PlusBus map
- Taxi.
CCTV available: Yes
WiFi available:
Find WiFi Hotspots around Colchester station
Refreshments:
Coffeelink
Starbucks
Grab A Pizza This
Café Local
Self-service vending machines providing cold drinks and snacks
Free water refill point located on Platform 2, near Coffeelink
Shops:
WHSmith
Photo-Me digital passport photos
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: Yes
Trolleys available: No
Cycle storage available: No
Car parks:
- Accessible parking
- Station Car Park.
  Spaces:931.
  7 accessible parking spaces in the main car park by the front of the station.
  11 accessible parking spaces by the London-bound station entrance.
- Premium Bays.
  Spaces:4
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements

Station lift information

Lift 1 Platform 1&2 - Status: Unknown - Lift status unknown
Lift 3 Platform 3&4 - Status: Unknown - Lift status unknown