Station Details for Coventry

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Station Accessible information

Step-free category:
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Assistance Meeting Point: Customer service office on Platform 1.
Help Points: 1
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: Yes
Staff Assistance:
- Monday to Friday 05:00-02:00
- Saturday 05:00-01:00
- Sunday 07:15-02:00
- Passenger Assist meeting point is the Customer Information Office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Customer Information Office - Platform 1
  Passed the ticket gates and to the left, inside the customer information office on Platform 1.
Drop-off / pick-up points:
- Drop off and pick up point, Station square
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a drop-off point only
  There is uncovered seating/waiting
  There is space for more than 5 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
- Drop off and pick up point, Multi-storey car park
  The drop-off and/or pick-up point is on the same side of the road as the station
  This is a drop-off point only
  There is space for 1 vehicle at a time to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket buying and collection, station concourse
  There are ticket counters here
  There is no Low-Level counter here
  There are no induction loops indicated at this counter
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket hall. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
- Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday to Sunday 06:00 - 21:00
Available from customer service offices, located on platform 1 and 3.

Station General information

Station operator: Avanti West Coast
Ticket office:
- Monday to Friday 05:15-21:30
- Saturday 05:30-20:45
- Sunday 07:30-21:30
Ticket machines:
- Ticket hall
- Ticket buying and collection, station concourse
- Ticket buying and collection, station concourse
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room, Platform 1
- Waiting room, Platform 1
- Waiting room, Platform 2 & 3
- Waiting shelter, Platform 4
- Waiting shelter, Platform 4
First class lounge: No
Staffing level: Full Time
Information from staff:
- Yes - from help point
- Yes - from information point
- Yes - from ticket office
Staff assistance:
- Passenger Assist meeting point is the Customer Information Office on Platform 1. Staff assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Toilets:
- Unisex accessible toilet, lower concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Unisex accessible toilet with baby change, Platform 1
- Toilet, central concourse
- Male toilet, platform level north west building
- Toilet, Platform 2 & 3
- Changing places toilet, lower concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Baby changing, lower concourse
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement coach services can be found in the multi-storey car park.
- Bus.
  Information to plan your onward journey is available in a printable format here.
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available: available
Refreshments: 1
Shops:
Starbucks, M&S Simply Foods, WHSmiths and The Pumpkin Cafe
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: Yes
Cycle storage: 120 spaces. Compounds, Stands. Sheltered.
Cycle Hub off main concourse 144 spaces
59 cycle hoops at the end of platform 1 , 2x spaces per hoop = 118 spaces
Car parks:
- Accessible parking
- Accessible parking A
- Accessible parking C
- Accessible parking D
- Accessible parking B
- Coventry Multi-Storey Car Park.
  Spaces:358
- Coventry Warwick Road Car Park.
  Spaces:187
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

Coventry MSCP - Lift 9 Left hand lift as viewed from landing – Duplex - 062289000010 - Grade B - Status: In service - Lift is currently available
Lift, Multi Storey Car Park - Status: In service - Lift is currently available
Lift, Platform 1 - Status: In service - Lift is currently available
Lift, Platform 1 to footbridge - Status: In service - Lift is currently available
Lift, Platforms 2&3 - Status: In service - Lift is currently available
Lift, Platforms 2&3 to footbridge - Status: In service - Lift is currently available
Lift, Platform 4 - Status: In service - Lift is currently available
Lift, Platform 4 to footbridge - Status: In service - Lift is currently available