Station Details for Caerphilly

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Platform 1 (for Cardiff) has level access.

  Platform 2 (for Rhymney) is accessible only by a footbridge or by a steep ramp.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Ticket office for advice only.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • We want to make it as easy as possible for you to travel with us and offer a range of assistance if you have access needs. To find out more and book Passenger Assist, visit tfw.wales/booking-assistance.
• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket Buying and Collection, Concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection on Platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, north entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday to Friday 06:00-18:00
  • Saturday 07:30-18:00
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection on Platform 2
  • Ticket buying and collection, north entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
  • Yes - from help point
• Staff assistance:
  • If requiring passenger assist please see the conductor on the train. For other queries please see station staff during ticket office hours.
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    The rail replacement bus stop is Bay 8 at the bus stand outside the front of the station.

  • Bus.

    'Stagecoach' operates a network of regular local bus routes around Caerphilly and to surrounding towns and villages. For route maps and timetables:

    www.stagecoachbus.com

    Buy a Caerphilly PlusBus ticket with your train ticket, for unlimited bus travel around the town. For details:

    www.PlusBus.info

    The Bus Interchange is located beside the rail station.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffi Kava provides a selection of this new café will serve locally sourced and products, supporting and celebrating the best of the local community. Whether grabbing a quick cup on their commute or taking a moment to relax, we hope this new addition will make our customers journeys even more enjoyable.

• Shops:

  Convenience store

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 14 spaces. Stands. Sheltered.

  5 Sheffield stands providing parking for up to ten bicycles are located in a shelter near the station entrance to the Cardiff direction, southbound, platform.

  2 Sheffield stands providing parking for up to 4 bicycles are located in a Voyager Shelter on platform 3 - ie northbound platform

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:222
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Arrival Screens
  • Announcements

Station lift information

• No lift information available