Station Details for Chepstow

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B3
  

  Category B3.

  Step free access is available to Platform 2 (to Gloucester).  Platform 1 (for Newport) is only accessible via a footbridge.

• Helpline: Yes
• Help Points:
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:

  There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Platform

    .

    On the platform in view of the on-train staff

• Staff Help:

  There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection on Platform 1. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday to Friday 06:30-13:00
  • Saturday 08:00-13:00
  • Sunday Unavailable

  • The ticket office is operated by a third party agent, Chepstow Trains. www.chepstowtrains.com. 01291 639197.

• Ticket machines:
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Local bus stop on Tesco access road, off Station Road.

  • Taxi.
• CCTV available: No
• WiFi available:

  Find WiFi Hotspots around Chepstow station

• Refreshments:

  Café

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Chepstow Station Car Park.
    Spaces:11
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available