Station Details for Chepstow

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free access is available to Platform 2 (to Gloucester).  Platform 1 (for Newport) is only accessible via a footbridge.

• : B3
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    On the platform in view of the on-train staff

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection on Platform 1

    There are ticket counters here

    There is no Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday to Friday 06:30-13:00
  • Saturday 08:00-13:00
  • Sunday Unavailable

  • The ticket office is operated by a third party agent, Chepstow Trains. www.chepstowtrains.com. 01291 639197.

• Ticket machines:
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • There are no platform staff available at this station. Assistance will be provided by the Conductor on the train.
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Local bus stop on Tesco access road, off Station Road.

  • Taxi. There is taxi provision
• CCTV available: No
• WiFi available:

  Find WiFi Hotspots around Chepstow station

• Refreshments:

  Café

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage:
• Car parks:
  • Accessible parking
  • Chepstow Station Car Park.
    Spaces:11
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available