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This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details. Ramped access to Newcastle platform. Stepped footbridge to Carlisle platform making platform 2 inaccessible to those who need a step free route. Step free access from car park to station entrance adjacent to platform one.
To find our more about travelling around this station, please see the 360 map click here
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
Step free access from car park to station entrance
Drop-off/pick-up
The drop-off and/or pick-up point is on the same side of the road as the station
This is a combined drop-off and pick-up point
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
08002006060
unstaffed
Rail replacement services pick up/drop off at the bus stops on Tinkler's Bank (B6529).
What3words - Towards Carlisle - cuddled.provoking.simple & towards Newcastle - brimmed.learn.nipped
None close by. Busline 0871 200 2233
Platform 1 under bridge