Station Details for Crewe

Station Alerts

No station alerts

Station Accessible information

• Step-free category:
• : A
• Helpline:

  Passenger assistance meeting point - Ticket barriers near main entrance. 

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Daily 24 Hours
  • The Passenger Assistance meeting point is the area opposite the barriers on the main concourse. Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Opposite The Ticket Gates

    Left in the main entrance. The passenger assistance waiting meeting point is opposite the ticket gates.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket machines, Nantwich Road ticket hall

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket machines, Weston Road entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket machines, Nantwich Road ticket hall. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Customers are encouraged to approach a member of station staff with any customer information enquiry. 

  Audio announcements are broadcast throughout the station giving information about train running, platforms, security and safety announcements.

  Customer information screens are provided on the station concourse, displaying train running information, and on each platform showing the next train and service information.

Station General information

• Station operator: Avanti West Coast
• Ticket office:
  • Monday to Friday 05:30-20:00
  • Saturday 05:30-19:00
  • Sunday 08:10-19:00
• Ticket machines:
  • Ticket machines, Weston Road entrance
  • Ticket machines, Nantwich Road ticket hall
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, Platforms 1-5
• First class lounge: Yes
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
  • Yes - from ticket office
• Staff assistance:
  • The Passenger Assistance meeting point is the area opposite the barriers on the main concourse. Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
• Toilets:
  • Male toilet, Platforms 6-11
  • Male toilet, Platform 12
  • Female toilet, Platform 12
  • Accessible toilet, first class lounge. This toilet is not accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Accessible toilet, Platforms 6-11. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platforms 1-5
  • Female toilet with baby changing, Platforms 1-5
  • Female toilet, Platforms 6-11
  • Accessible toilet, Platforms 1-5. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Changing places toilet, Platform 6. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Rail replacement coach services can be found at the side of the station and can be accessed from platform 12 using the undercover walkway to/from the horse landing.

  • Bus.

    Information to plan your onward journey is available in a printable format here.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Shops and cafes available on P1-5 an P6-11 including the concourse

• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 186 spaces. Stands. Sheltered.

  all platforms

• Car parks:
  • Accessible parking
  • Crewe Pedley Street Car Park.
    Spaces:530
  • Crewe Weston Road Car Park.
    Spaces:254
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Car Park - Status: In service - Lift is currently available
• Lift 3 Platform 12 - Status: In service - Lift is currently available
• Lift 4 Platforms 6 to 11 - Status: In service - Lift is currently available
• Lift 5 Platforms 1 to 5 - Status: In service - Lift is currently available