Station Details for Crewe

Station Alerts

No station alerts

Station Accessible information

Step-free category: Category A
Category A - This station has step-free access to all platforms
Helpline: Yes
Help Points: 1
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: Yes
Changing Places: Yes
Staff Assistance:
The Passenger Assistance meeting point is the area opposite the barriers on the main concourse. Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Train Ramp:
Tactile Paving:
Wheelchairs Available: Yes
Passenger Assistance:
- Opposite The Ticket Gates
  .
  Left in the main entrance. The passenger assistance waiting meeting point is opposite the ticket gates.
Staff Help:
The Passenger Assistance meeting point is the area opposite the barriers on the main concourse. Passenger assistance is available at all times during the stations opening hours for boarding and alighting. Turn up and go is available although booking recommended.
Mobility set down:
Accessible ticket counters:
- Ticket machines, Nantwich Road ticket hall. There is a Low-Level counter here
Accessible ticket machines:
- Ticket machines, Weston Road entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket machines, Nantwich Road ticket hall. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
Printed local info: There is no printed information available

Station General information

Station operator: Avanti West Coast
Ticket office:
- Monday to Friday 05:30-20:00
- Saturday 05:30-19:00
- Sunday 08:10-19:00
Ticket machines:
- Ticket machines, Weston Road entrance
- Ticket machines, Nantwich Road ticket hall
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Male toilet, Platforms 6-11
- Male toilet, Platform 12
- Female toilet, Platform 12
- Accessible toilet, first class lounge. This toilet is not accessed with a RADAR key. This toilet entry handles may be operated by some people
- Accessible toilet, Platforms 6-11. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Male toilet, Platforms 1-5
- Female toilet with baby changing, Platforms 1-5
- Female toilet, Platforms 6-11
- Accessible toilet, Platforms 1-5. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Changing places toilet, Platform 6. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Rail replacement coach services can be found at the side of the station and can be accessed from platform 12 using the undercover walkway to/from the horse landing.
- Bus.
  Information to plan your onward journey is available in a printable format here.
- Taxi.
CCTV available: Yes
WiFi available:
Refreshments:
Shops and cafes available on P1-5 an P6-11 including the concourse
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: Yes
Cycle storage available: No
Car parks:
- Accessible parking
- Crewe Pedley Street Car Park.
  Spaces:530
- Crewe Weston Road Car Park.
  Spaces:254
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

Lift 1 Car Park - Status: Unknown - Lift status unknown
Lift 3 Platform 12 - Status: In service - Lift is currently available
Lift 4 Platforms 6 to 11 - Status: In service - Lift is currently available
Lift 5 Platforms 1 to 5 - Status: In service - Lift is currently available