Station Details for Cricklewood

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a Category B3 station: Ramp access to platform 1 (to St Pancras). Steps to all other platforms.

  The Assistance Meeting Point is at the station front, by the book exchange.

  This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

• : B3
• Helpline:

  Staff are available at this station at all times for providing assistance getting on and off the train and assistance around the station and to the platform. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

  Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

  For further information on assisted travel please see:

  Accessibility at the station - Thameslink.

• Help Points:

  The Assistance Meeting Point is at the station front, by the book exchange.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
  • A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Assistance Meeting Point

    At the station front by the book exchange. If no staff are present, please contact staff at the ticket gates, ticket office or platform.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for 1 vehicle at a time to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: Thameslink
• Ticket office:
  • Monday to Friday 06:10-19:10
  • Saturday 08:40-16:45
  • Sunday 09:15-17:45
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone: Zone 3
• Oyster card:

  Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.

• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: No
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • A staff-operated ramp is required for step-free access between train and platform at this station. Station staff are usually available at the times listed below.
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - Cricklewood
• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 3 spaces. Racks.

  Located outside the main entrance.

  Cycles are left at owners risk. Abandoned cycles may be removed.

• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available