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Step-free category B1 Station - There is step-free access to Platform 2 (for trains towards Portsmouth / Havant) from the station forecourt (via side entrance).
Step-free access to Platform 1 (towards Fareham / Southampton) is via short ramp (1:11, 13m long) from street.
Access between platforms is via level crossing (typically 100m). Havant (for journeys to London and Brighton) and Fareham (for journeys towards Southampton and Basingstoke) are better interchange locations.
Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by station staff during the morning peak, and at all other times by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj
Customer Help points are located on every platform
The ticket office is in the main entrance to the station. If no staff are available, make your way to the platform.
Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.
There are ticket counters here
There is no Low-Level counter here
There are only induction loops at high-level ticket counters
There are no ticket machines here
Please contact our Customer Service Centre on 0345 6000 650
Cosham Interchange, south of the station.
Information to plan your onward journey is available in a printable format here
Parking is chargeable for all vehicles except registered Blue Badge holders.