Station Details for Carshalton Beeches

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a Category B3 station: Access to platform 1 (to London) via side ramp. Steps to platform 2 (to Sutton).

  The Assistance Meeting Point is the by station entrance.

• : B3
• Helpline:

  Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.

  If you choose to travel unbooked (turn up and go), when this station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

  You can also arrange assistance by:

  • Pressing the “emergency & assisted travel” button on a station Help Point
  • Calling our Assisted Travel team on: 0800 138 1016
  • Texting us on: 0800 138 1018

  We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

  For further information on assisted travel please see:

  Accessibility at the station - Southern.

• Help Points:

  The Assistance Meeting Point is the by station entrance.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-22:45
  • Saturday 06:00-19:45
  • Sunday 07:45-17:00
  • Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
  • If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
  • We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
  • Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Assistance Meeting Point

    Meet at station entrance. If no staff are present, please contact staff at the ticket gates, ticket office or platform.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket hall

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, main entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: Southern
• Ticket office:
  • Monday to Friday 06:10-19:35
  • Saturday 08:10-14:45
  • Sunday 09:10-16:45
• Ticket machines:
  • Ticket buying and collection, main entrance
• Collect online booked tickets: Yes
• London fare zone: Zone 5
• Oyster card:

  Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.

• Smartcard: Yes
• Contactless cards: Yes
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from information point
• Staff assistance:
  • Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
  • If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
  • We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
  • Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
• Toilets:
  • Unisex accessible toilet, Platform 1. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Male toilet, Platform 1
  • Female toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - Carshalton Beeches
• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 10 spaces. Stands.

  Located next to the station entrance.

  Cycles are left at owners risk. Abandoned cycles may be removed.

• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available