Station Details for Chadwell Heath

Station Alerts

• The lift to platform 2&3 at Chadwell Heath is currently out of service, we apologise for any inconvenience this may cause.

  Please speak to a member of staff for any further information.

Station Accessible information

• Step-free category:
  • Accessibility Category A. This station has step-free access to all platforms
  • Staff ramp assistance is always available.
  • Accessible seating is available on platforms 3&4.
  • Wheelchairs available from first to last train.
• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please Click

  Passenger Assist | National Rail We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

• Help Points:

  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Staff are available to assist from the first to last train.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline

    Make your way to the gateline at the station entrance.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. See click here for details)

Station General information

• Station operator: Elizabeth line
• Ticket office:
  • Monday to Friday 06:10-19:40
  • Saturday 06:10-19:00
  • Sunday 08:10-15:40
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone: Zone 5
• Oyster card:

  Oyster cards can only be purchased at the ticket machine.

  Zone 5

• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting shelter on platform 3
  • Waiting room on platform 3
  • Waiting shelter on platform 4
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from ticket office
• Staff assistance:
  • Staff are available to assist from the first to last train.
• Toilets:
  • Toilet
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement bus services will depart from:

    Wangey Road, Bus Stop F, for both Westbound and Eastbound services

    
    Chadwell Heath - Rail Replacement Map
  • Bus.

    Transport for London Buses operate from outside the station.

     Information to plan your onward journey is available in a printable format here.

  • Airport.

    Elizabeth Line to Heathrow Airport

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Racks. Sheltered.

  Cycle stands on platform 3

• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2 Platforms 2&3 - Status: Unknown - Lift status unknown
• Lift Platform 4 - Status: Unknown - Lift status unknown