Station Details for Chatham

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Step-free category: Category A
This is a category A station. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall.
If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.
Helpline: Yes
Help Points:
On platform
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance: 1
Train Ramp:
Tactile Paving:
Wheelchairs Available: No
Passenger Assistance:
- Ticket Office / Booking Hall
  .
  The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.
Staff Help: 1
Mobility set down: 1
Accessible ticket counters:
- Ticket buying and collection. There is a Low-Level counter here
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is accessible printed information available

Station operator: Southeastern
Ticket office:
- Monday to Friday 05:50-20:00
- Saturday 06:20-20:00
- Sunday 07:10-19:00
- Assistance/Help available from station staff from First to Last trains.
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
Sheltered waiting available: Yes
Staffing level: Full Time
Toilets:
- Toilet, Platform 1
- Accessible Toilet (Platform 2). This toilet is accessed with a RADAR key
- Toilet, Platform 2
Baby changing available: Yes
Transport links:
- Replacement Bus.
  Bus stop B in the bus interchange, to the right of the station entrance
- Bus.
  Information to plan your onward journey is available in a printable format here
- Taxi.
CCTV available: Yes
WiFi available:
Refreshments:
Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage available: No
Car parks:
- Accessible parking
- Station Car Park.
  Spaces:276.
  Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements