Station Details for Chatham

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a category A station. There is step free access to the booking hall from Railway Street. There is step free access via lifts down to all platforms from the booking hall.

  If you are in need of assistance, you may request step free access towards London (Platform 1) from the car park and away from London (Platform 2) from the car park.

• : A
• Helpline:

  Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

• Help Points:

  On platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket Office / Booking Hall

    The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  This station has Secure station accreditation - For more information contact 0345 322 7021

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 05:50-20:00
  • Saturday 06:20-20:00
  • Sunday 07:10-19:00

  • Assistance/Help available from station staff from First to Last trains.

• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on Platform 2
  • Waiting room on Platform 1
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Toilet, Platform 1
  • Accessible Toilet (Platform 2). This toilet is accessed with a RADAR key
  • Toilet, Platform 2
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Bus stop B in the bus interchange, to the right of the station entrance

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Buffet platform 1, Starbucks in booking hall and Selecta vending machines on platforms 1&2

• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 30 spaces. Stands. Sheltered.

  downside car park

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:276.
    

    Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.  

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift, Platform 1 - Status: In service - Lift is currently available
• Lift, Platform 2 - Status: In service - Lift is currently available