Station Details for Charlton

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B2
  

  This is a category B2 station. Lift access to platform 1 for services to London, ramped access to platform 2 for services away towards Slade Green and Dartford. Step free interchange via road is about 220 metres.

• Helpline: Yes
• Help Points:

  On platform

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp: 1
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Ticket Office / Booking Hall

    .

    The ticket office/booking hall. Please check opening times on the National Rail Enquiries website.

  • On Platform/ Seating Area

    .

    Please wait at the platform or seating area in view of station/on-train staff and make yourself known when the train arrives, or access a help button.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, Concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, southeast entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available

Station General information

• Station operator: Southeastern
• Ticket office:
  • Monday to Friday 06:10-19:30
  • Saturday 06:10-19:30
  • Sunday 08:30-16:00

  • This station is not continuously staffed please see staffing times for details of when staff are available.

• Ticket machines:
  • Ticket buying and collection, southeast entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Female toilet, concourse
  • Toilet, concourse
  • Accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Bus stop H outside the station (what 3 words: feast.glitz.puzzle)

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee kiosk and Selecta vending machines

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift, Platform 1 - Status: In service - Lift is currently available