Station Details for Chester

Station Alerts

• The lifts are out of order between platforms 4 and 7 at Chester station.

Station Accessible information

• Step-free category: Category A
  

  Category A.

  Step free access is available to all platforms via lifts.

• Helpline: Yes
• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:

  The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Gateline

    .

    On the main concourse situated near the main entrance.

• Staff Help:

  The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, platform 3a. There is a Low-Level counter here
  • Ticket buying and collection, station concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, platform 3a. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday Tuesday Wednesday Thursday Friday Saturday 06:10-22:15
  • Sunday 08:10-22:05
• Ticket machines:
  • Ticket buying and collection, platform 3a
  • Ticket buying and collection, station concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Changing places toilet, main concourse
  • Toilet, station concourse
  • Male toilet, Platform 4a, 7a
  • Female toilet, Platform 4a, 7a
  • Unisex accessible toilet, station concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, Platform 4a, 7a. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, station concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    The rail replacement bus stop is a local bus stop (S2) on City Road, next to The Queen at Chester Hotel.

  • Bus.

    Bus stop is located outside the station.

    First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

    Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

    There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop - Costa Coffee.

  Buffet.

  Public House/Bar.

• Shops:

  There is a WHSmith located on the main concourse.

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Chester East.
    Spaces:149
  • Chester West.
    Spaces:103
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 2&3 - Status: In service - Lift is currently available
• Lift 2 Platform 4&5 - Status: Unknown - Lift status unknown