Station Details for Chester

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step free access is available to all platforms via lifts.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:
  • Daily 03:00-01:00
  • The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Gateline

    On the main concourse situated near the main entrance.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, platform 3a

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

  • Ticket buying and collection, station concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, platform 3a. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, station concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Contact our Customer Relations team directly via the Transport for Wales Website.

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday Tuesday Wednesday Thursday Friday Saturday 06:10-22:15
  • Sunday 08:10-22:05
• Ticket machines:
  • Ticket buying and collection, platform 3a
  • Ticket buying and collection, station concourse
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 4a
  • Waiting room on platform 3
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • The meeting point for customers who have booked assistance or wish to request assistance is the Customer Services Office in the main concourse.
• Toilets:
  • Changing places toilet, main concourse
  • Toilet, station concourse
  • Male toilet, Platform 4a, 7a
  • Female toilet, Platform 4a, 7a
  • Unisex accessible toilet, station concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, Platform 4a, 7a. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, station concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    The rail replacement bus stop is a local bus stop (S2) on City Road, next to The Queen at Chester Hotel.

  • Bus.

    Bus stop is located outside the station.

    First and Arriva both operate a network of regular local bus routes around Chester and also to nearby towns and villages. For route maps and timetables: www.firstgroup.com/ukbus and www.arrivabus.co.uk

    Buy a Chester PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

    There is a "RailLink" bus service which runs from directly outside the station to Chester city centre. This service operates Mon to Sat from 07:00 to 19:00.

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop - Costa Coffee.

  Buffet.

  Public House/Bar.

• Shops:

  There is a WHSmith located on the main concourse.

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 76 spaces. Stands. Sheltered.

  Two tier rack cycle parking spaces provide for up to 76 bicycles to be parked.

  To access them if you enter from City Road onto the station concourse, you need to turn right and continue along the side of the main station building, pass the current ticket office. and you will see the cycle parking in front of you, adjacent to the British Transport Police offices If entering the station from the direction of the Carriage Shed direction, will pass the cycle parking on route.

• Car parks:
  • Accessible parking
  • Chester East.
    Spaces:149
  • Chester West.
    Spaces:103
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 2&3 - Status: In service - Lift is currently available
• Lift 2 Platform 4&5 - Status: Unknown - Lift status unknown