Station Details for Custom House (Elizabeth line)

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  
  • Accessibility Category A. This station has step-free access to all platforms
  • Staff ramp assistance is always available if required.
  • Accessible seating is available on platforms A and B.
  • Wheelchairs available from first to last train.
• Helpline: Yes
• Help Points:

  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Staff are available to assist from the first to last train.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Gateline

    .

    Make your way to one of the two gatelines. At the main entrance, or at the entrance on Western Gateway footbridge

• Staff Help:

  Staff are available to assist from the first to last train.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, north west. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, north west. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:

Station General information

• Station operator: Elizabeth line
• Ticket office:
• Ticket machines:
  • Ticket buying and collection, north west
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Toilet. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Bus.

    Transport for London Buses operate from outside the station. Information to plan your onward journey is available from the onward journey map provided.

  • Underground.

    London Underground services; Docklands Light Railway (DLR). For more details www.tfl.gov.uk

  • Airport.

    Services running to Heathrow Terminal 2&3, 4 and 5 running from this station.

• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: Yes
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available