Station Details for Custom House (Elizabeth line)

Station Alerts

No station alerts

Station Accessible information

• Step-free category:
  • Accessibility Category A. This station has step-free access to all platforms
  • Staff ramp assistance is always available if required.
  • Accessible seating is available on platforms A and B.
  • Wheelchairs available from first to last train.
• : A
• Helpline:

  We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click Passenger Assist | National Rail

• Help Points:

  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Staff are available to assist from the first to last train.
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Gateline

    Make your way to one of the two gatelines. At the main entrance, or at the entrance on Western Gateway footbridge

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, north west

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, north west. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. click here for details)

Station General information

• Station operator: Elizabeth line
• Ticket office:
• Ticket machines:
  • Ticket buying and collection, north west
• Collect online booked tickets: Yes
• London fare zone: Zone 3
• Oyster card:

  Oyster cards can only be purchased from ticket machines.

  Zone 3

• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
• Staff assistance:
  • Staff are available to assist from the first to last train.
• Toilets:
  • Toilet. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Bus.

    Transport for London Buses operate from outside the station. Information to plan your onward journey is available from the onward journey map provided.

  • Underground.

    London Underground services; Docklands Light Railway (DLR). For more details www.tfl.gov.uk

  • Airport.

    Services running to Heathrow Terminal 2&3 and 4. For services to Heathrow terminal 5, please change at Whitechapel.

• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: Yes
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: Stands.

  Located next to Bus Stop D on Victoria Dock Road / Custom House Station

• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available