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This is a category B3 station. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - step-free access to platform 2 for services towards Paddock Wood. There is no step-free access to Platform 1. Step access only to Platform 1 for services to Strood. Step access via footbridge between platforms. Unstaffed station. There are no station staff but there are staff to assist on the trains.
This is an unstaffed station. Ramp for train access and staff to assist, are on the trains and they can only help getting on and off trains . You can book assistance up to 2 hours before your journey. If you need assistance whether booked or unbooked please ensure you make yourselves visible on the platform so the on train staff can see you. There are also Help points on the platform where you can get in touch with our assisted travel team. To request assistance through the help point (assistance point), please use the assistance button. We have a mobile Assistance Team who can be deployed to stations which otherwise have no staff to assist. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station- alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Drop off and pick up point on Station Road, southeast entrance
The drop-off and/or pick-up point is on the same side of the road as the station
This is a combined drop-off and pick-up point
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
0345 322 7021
Unstaffed station
Towards Maidstone: Bus stop on Sundridge Hill, opposite Bush Road (what 3 words: final.duty.fired). Towards Strood: Bus stop on Sundridge Hill, opposite the White Hart pub (what 3 words: menu.invest.aspect).
Information to plan your onward journey is available in a printable format here