Station Details for Colwyn Bay

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  Category A.

  Step free access is available from the station car park and a footbridge with lifts connects both platforms.

• Helpline: Yes
• Help Points:

  Ticket Office only.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Help point available - Location: Alongside lift doors at both platform and bridge level

  Induction loop availability - Induction Loops in Help Points and at Ticket Office Window

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Ticket Office

    .

    Ticket office is located via the main station entrance. Please check opening times on the National Rail Enquiries Website.

  • Information Center

    .

    Located on platform 1 near the main entrance / exit.

• Staff Help:

  Help point available - Location: Alongside lift doors at both platform and bridge level

  Induction loop availability - Induction Loops in Help Points and at Ticket Office Window

• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available

Station General information

• Station operator: Transport for Wales
• Ticket office:
  • Monday Tuesday Wednesday Thursday Friday Saturday 06:15-19:30
  • Sunday 09:10-16:40
• Ticket machines:
  • Ticket buying and collection.

    Ticket machines only available during booking office hours.

• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Female toilet, Platform 1
  • Male toilet, Platform 1
  • Unisex accessible toilet, Platform 1. This toilet is accessed with a RADAR key
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    The rail replacement bus stop is in the station car park.

  • Bus.

    Buy a Colwyn Bay PlusBus ticket with your train ticket for discount-priced unlimited bus travel around the town. For details visit www.PlusBus.info

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Colwyn Bay station

• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:74
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available