Station Details for Chappel & Wakes Colne

Station Alerts

No station alerts

Station Accessible information

Step-free category:
This station has step free access to the single platform for trains towards both Marks Tey and Sudbury. However, visitors to the Museum should be aware that there is no step free access between the operational platform and the museum. For access arrangements to the museum please contact them directly on 01206 242524.
This station is a category B1 station according to ORR station classification system. https://www.orr.gov.uk/media/10955
Assistance meeting point is on the platform.
: B1
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points:
Help points can be found at the following location(s):
- Next to the station entrance and adjacent to the ticket machine, fixed to a white post
Induction Loop: Induction loops are only in Help Points
Accessible Toilets: No
Changing Places: No
Staff Assistance:
- This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
- What assistance is available for customers using this station?
- How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- Assistance meeting point is on the platform, next to the yellow boarding ramp.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Platform
  Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.
Drop-off / pick-up points:
Accessible ticket counters:
Accessible ticket machines:
- Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info: There is no printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00
The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).
Closed on Christmas Day and Boxing Day.

Station General information

Station operator: Greater Anglia
Ticket office:
Ticket machines:
- Ticket buying and collection
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: No
Waiting rooms:
First class lounge: No
Staffing level: Unstaffed
Information from staff:
- Yes - from help point
Staff assistance:
- This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
- What assistance is available for customers using this station?
- How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
- Assistance meeting point is on the platform, next to the yellow boarding ramp.
Toilets:
Baby changing available: No
Transport links:
- Replacement Bus.
  Rail replacement bus services pick up and drop off at the bus stop just outside the entrance to the station car park.
CCTV available: Yes
WiFi available:
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: Yes
Trolleys available: No
Cycle storage: 4 spaces. Stands.
There are two cycle stands on the single platform, beyond the steps to the footbridge and just next to the large, fixed sign that advises customers to 'alight here for the East Anglian Railway Museum'.
Car parks:
Taxi rank available: No
Customer information screens:
- Departure Screens

Station lift information

No lift information available