Station Details for Canary Wharf (Elizabeth line)

Station Alerts

No station alerts

Station Accessible information

• Step-free category:
  • Accessibility Category A. This station has step-free access to all platforms.
  • Staff assistance is always available.
  • Accessible seating is available on platforms A and B.
• : A
• Helpline:

  We operate Turn Up and Go and pre-booked assistance at this station. Please speak to a member of staff for any assistance.

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click Passenger Assist | National Rail

• Help Points:

  Visual and audible customer information is available via customer Information Screens (CIS), public announcements (PA) and staff at this station.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Staff are available to assist from the first to last train.
• Train Ramp: Ramps are available on the train to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Gateline

    Make your way to one of the two gatelines. At the entrance on Crossrail Place, or at the entrance 2 on Crossrail Place.

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, West Box Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, East Box Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info:
• Announcements: Announcements are only made audibly
• Customer service notes:

  Please call our Customer Services Centre on 0343 222 1234 (Service and network charges may apply. Click here for details)

Station General information

• Station operator: Elizabeth line
• Ticket office:
• Ticket machines:
  • Ticket buying and collection, West Box Concourse
  • Ticket buying and collection, East Box Concourse
• Collect online booked tickets: Yes
• London fare zone: Zone 2
• Oyster card:

   Traveling with Contactless is available.

• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Staff are available to assist from the first to last train.
• Toilets:
• Baby changing available: No
• Transport links:
  • Bus.

    Information to plan your onward journey is available from the map provided.

  • Underground.

    London Underground Jubilee Line and Docklands Light Railway.

  • Airport.

    Services running to Heathrow Terminal 2&3, 4. For services to Heathrow terminal 5, please change at Whitechapel.

  • Port.

    Canary Wharf Pier can be found on the north bank of the River Thames and is located immediately next to Westferry Circus.

• CCTV available: Yes
• WiFi available: available
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage:
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available