Station Details for Crystal Palace

Station Alerts

• The lifts are out of order between platforms 5 and 6 and the station exit and entrance at Crystal Palace station

Station Accessible information

• Step-free category:

  Accessibility category A. This station has step-free access to all platforms

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

  London Overground also offers a Turn-up-and-go service so you can travel without making a booking. Please speak to a member of staff on arrival at the station - we recommend arriving at least 10 minutes before the train you wish to take.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Customer service staff are available from start until end of service, 7 days a week
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket buying and collection, concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  0343222123

Station General information

• Station operator: London Overground
• Ticket office:
  • Monday to Friday 06:20-19:45
  • Saturday 06:45-20:10
  • Sunday 07:45-16:20
• Ticket machines:
  • Ticket buying and collection, concourse
• Collect online booked tickets: Yes
• London fare zone: Zone 3/4
• Oyster card: Available
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on Platform 2
  • Waiting room on platform 1
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from ticket office
• Staff assistance:
  • Customer service staff are available from start until end of service, 7 days a week
• Toilets:
  • Female toilet, Platform 1
  • Unisex accessible toilet with baby change, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Use bus stop M in Anerley Hill for buses towards Beckenham Junction, East Croydon, Norwood Junction, Sutton and West Croydon

    Use bus stop P in Anerley Hill for buses towards Balham, New Cross Gate, Tulse Hill and London Bridge

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Crystal Palace station

• Refreshments:

  In ticket hall and on platform 1

• Shops:

  Passport Photo Booth

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 20 spaces. Stands. Sheltered.

  Outside the station entrance

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:13
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: Unknown - Lift status unknown
• Lift 2, Platforms 2-4 - Status: Unknown - Lift status unknown
• Lift 3, Platforms 5&6 - Status: Unknown - Lift status unknown