Station Details for Crystal Palace

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  Accessibility category A. This station has step-free access to all platforms

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Customer service staff are available from start until end of service, 7 days a week

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Meeting point shown on station map.

    .
• Staff Help:

  Customer service staff are available from start until end of service, 7 days a week

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: London Overground
• Ticket office:
  • Monday to Friday 06:20-19:45
  • Saturday 06:45-20:10
  • Sunday 07:45-16:20
• Ticket machines:
  • Ticket buying and collection, concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Female toilet, Platform 1
  • Unisex accessible toilet with baby change, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Use bus stop M in Anerley Hill for buses towards Beckenham Junction, East Croydon, Norwood Junction, Sutton and West Croydon

    Use bus stop P in Anerley Hill for buses towards Balham, New Cross Gate, Tulse Hill and London Bridge

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Crystal Palace station

• Refreshments:

  In ticket hall and on platform 1

• Shops:

  Passport Photo Booth

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:13
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2, Platforms 2-4 - Status: Unknown - Lift status unknown
• Lift 3, Platforms 5&6 - Status: Unknown - Lift status unknown