Major Bank Holiday engineering work between Darlington and York from Saturday 2 to Monday 4 May
Rail replacement coaches will depart from the Long Stay Car Park on Park Lane, approximately 5 minutes’ walk from the station entrance. Please exit the station via the underpass on to Park Lane and turn left. Signs and posters will guide the walking route to the car park. If you require any assistance, please speak to a member of station staff.
Walking route
From Wednesday 06 March 2024 there will be a change to the walking route to access Platform 1. To access Platform 1 walk south along Platform 4 and turn left at the end of the station building. Turn left again at the edge of the station building and you will be on Platform 1. This route is step-free. There will be signs indicating the route. If you require assistance please speak to a member of staff at the ticket barrier.
Temporary ticket office
While improvement works are ongoing at Darlington station the Travel Centre ticket retailing facilities will be relocated to a temporary ticket retail point opposite the Travel Centre.
Ticket barriers
While improvement works are ongoing at Darlington station the ticket barrier will be relocated further south along the station building next to Platform 4.
This station has step free access to all platforms.
This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.
Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.
Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Customer Information Point
.This is located on Platform 4. Staff may be dispatching trains but will return after (Open Mon-Sat 07:00 - 19:00 & Sun 09:00 - 19:00)
Platform 1 Station Management Office (outside Customer Information Point opening hours)
.When the Customer information point is closed, please go to the station management office located half way along platform 1. Press Bell for attention.
When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
Replacement coach services depart from the station entrance
Information to plan your onward journey is available in a printable format here
Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk
Coffee shop, WHSmiths and Café available for refreshments