Station Details for Darlington

Station Alerts

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Station Accessible information

• Step-free category:

  This station has step free access to all platforms.

  This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

  Darlington has a RNIB 'Map for All' located at the main entrance, adjacent to the taxi rank and accessible parking. Access to the platforms via the Victoria Road entrance is via a steep ramp.

  Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
  • When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Customer Information Point

    This is located on Platform 4. Staff may be dispatching trains but will return after (Open Mon-Sat 07:00 - 19:00 & Sun 09:00 - 19:00)

  • Platform 1 Station Management Office (outside Customer Information Point opening hours)

    When the Customer information point is closed, please go to the station management office located half way along platform 1. Press Bell for attention.

  • This is located next to the ticket barriers on the access route from the Neasham Road entrance to Platforms 5 and 6.
• Drop-off / pick-up points:

  • Drop off and pick up point on B6280, North West

    This is a drop-off point only

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on B6280, North

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Ticket buying and collection, central station

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

  • Ticket buying and collection, platform 4 concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, central station. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection, platform 3 and 4. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, platform 4 entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

  This station has Secure Station Accreditation

Station General information

• Station operator: LNER
• Ticket office:
  • Monday to Friday 06:00-19:00
  • Saturday 07:00-19:00
  • Sunday 08:00-18:00
• Ticket machines:
  • Ticket buying and collection, central station.

    Ticket buying and collection, Neasham Road entrance.

  • Ticket buying and collection, platform 3 and 4.

    Ticket buying and collection, Neasham Road entrance.

  • Ticket buying and collection, platform 4 entrance.

    Ticket buying and collection, Neasham Road entrance.

• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on platform 4 and 1 (concourse)
  • Waiting room on platform 4 and 1 (concourse)
• First class lounge: Yes
• Staffing level: Full Time
• Information from staff:
  • Yes - from ticket office
  • Yes - from information point
  • Yes - from help point
• Staff assistance:
  • When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on platform 4. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
• Toilets:
  • Unisex accessible toilet. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 1
  • Female toilet, Platform 4
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Replacement coach services depart from the station entrance

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Daily, 'Arriva' bus route 12/A links Darlington Parkgate road (about 5 minutes walk from station) with Durham Tees Valley Airport. For bus times: www.arrivabus.co.uk

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Darlington station

• Refreshments:

  Coffee shop, WHSmiths and Café available for refreshments

• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 152 spaces. Compounds, Stands. Sheltered.

  stations front

• Car parks:
  • Short stay accessible parking
  • Station Car Park.
    Spaces:728
  • Short stay
  • Station Car Park
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available