Station Details for Derby

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  Category A step free station. This station has step free access. There are lifts to all platforms. There is a subway to platforms 2,3,4 and 5. Platforms 6 and 7 are accessed by lift only.

  This station has tactile paving at the edges of all platforms and at the foot and top of stairwells.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Passenger Assistance meeting point is at the ticket gates.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Ticket Gates

    .

    The meeting point for assistance is located at the ticket gates in the main concourse (off railway terrace) and also at the pride park entrance

  • Ticket Office

    .

    The ticket office is located in the main concourse (to the left of the ticket barriers). Please check National Rail Enquires for opening hours.

• Staff Help:

  Passenger Assistance meeting point is at the ticket gates.

• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, main concourse. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, main concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, Pride Park entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, Pride Park entrance. There is space in front of the ticket machine to manoeuvre a wheelchair.
  • Ticket buying and collection, main concourse. . The controls are at a suitable height for wheelchair users
• Printed local info: There is printed information available

Station General information

• Station operator: East Midlands Railway
• Ticket office:
  • Monday to Friday 06:00-21:00
  • Saturday 06:00-21:00
  • Sunday 07:00-21:00
• Ticket machines:
  • Ticket buying and collection, main concourse
  • Ticket buying and collection, Pride Park entrance
  • Ticket buying and collection, Pride Park entrance
  • Ticket buying and collection, main concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Unisex accessible toilet, Platform 6a, 7. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible toilet in gender specific toilets, Platform 6a, 7. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet, Platform 6b, 7
  • Baby changing, station concourse
  • Toilet, station concourse
  • Toilet, Platform 2b, 3b
  • Toilet, Platform 4b, 5b
  • Unisex accessible toilet, station concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Accessible Toilet, Platform 3b, 2b
  • Unisex accessible toilet, Platform 4b, 5b. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Toilet on Platforms 2 & 3
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    From the rear of the station, at the Pride Park exit

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    KinchBus operate a daily, 24-hour, regular 'Skylink' service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk

  • Taxi.
• CCTV available: Yes
• WiFi available:

  Yes

• Refreshments: 1
• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Long stay accessible parking
  • Accessible parking
  • Short stay accessible parking
  • Derby Station Zone 1 Car Park; Derby Station Zone 2 Car Park; Derby Station Zone 3 Car Park.
    Spaces:568
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Concourse to Footbridge - Status: In service - Lift is currently available
• Lift 2 Pride Park Exit - Status: In service - Lift is currently available
• Lift 3 Platforms 2&3 - Status: Unknown - Lift status unknown
• Lift 4 Platform 4 & 5 - Status: Unknown - Lift status unknown
• Lift 6 Platform 6 - Status: In service - Lift is currently available
• Lift 7 Platform 6 - Status: In service - Lift is currently available