Station Details for Derby

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Station Accessible information

Step-free category:
This station has tactile paving at the edges of all platforms and at the foot and top of stairwells.
: A
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points: 1
Induction Loop: Induction loops are throughout this station
Accessible Toilets: Yes
Changing Places: No
Staff Assistance:
- Monday to Friday 24 Hours
- Saturday 24 Hours
- Sunday 24 Hours
- Passenger Assistance meeting point is at the ticket gates.
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: Yes
Passenger Assistance:
- Ticket Gates
  The meeting point for assistance is located at the ticket gates in the main concourse (off railway terrace) and also at the pride park entrance
- Ticket Office
  The ticket office is located in the main concourse (to the left of the ticket barriers). Please check National Rail Enquires for opening hours.
Drop-off / pick-up points:
- Drop off and pick up point on Nelson Street, Taxi only
  This is a combined drop-off and pick-up point
  There is seating/waiting under an open-sided shelter
  There is space for more than 5 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
- Drop off and pick up point on Railway Terrace
  This is a drop-off point only
  There is space for up to 5 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
- Drop off and pick up point on Nelson Street
  The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing
  This is a drop-off point only
  There is space for up to 3 vehicles to drop-off and/or pick-up
  There is no Help Point close to the drop-off and/or pick-up point
Accessible ticket counters:
- Ticket buying and collection, main concourse
  There are ticket counters here
  There is no Low-Level counter here
  There are induction loops indicated at the low and high level counters
  There are ticket machines here
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket buying and collection, main concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, Pride Park entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, Pride Park entrance. There is space in front of the ticket machine to manoeuvre a wheelchair.
- Ticket buying and collection, main concourse. . The controls are at a suitable height for wheelchair users
Printed local info: There is printed information available
Announcements: Announcements are made both visually and audibly
Customer service notes:

Station General information

Station operator: East Midlands Railway
Ticket office:
- Monday to Friday 06:00-21:00
- Saturday 06:00-21:00
- Sunday 07:00-21:00
Ticket machines:
- Ticket buying and collection, main concourse
- Ticket buying and collection, Pride Park entrance
- Ticket buying and collection, Pride Park entrance
- Ticket buying and collection, main concourse
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: Yes
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room on platform 5a, 4a
- Waiting room (station concourse)
First class lounge: No
Staffing level: Full Time
Information from staff:
- Yes - from help point
Staff assistance:
- Passenger Assistance meeting point is at the ticket gates.
Toilets:
- Unisex accessible toilet, Platform 6a, 7. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
- Accessible toilet in gender specific toilets, Platform 6a, 7. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
- Toilet, Platform 6b, 7
- Baby changing, station concourse
- Toilet, station concourse
- Toilet, Platform 2b, 3b
- Toilet, Platform 4b, 5b
- Unisex accessible toilet, station concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Accessible Toilet, Platform 3b, 2b
- Unisex accessible toilet, Platform 4b, 5b. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
- Toilet on Platforms 2 & 3
Baby changing available: Yes
Transport links:
- Replacement Bus.
  From the rear of the station, at the Pride Park exit
- Bus.
  Information to plan your onward journey is available in a printable format here
- Airport.
  KinchBus operate a daily, 24-hour, regular 'Skylink' service from Derby station direct to East Midlands Airport. For details: www.skylink.co.uk
- Taxi. There is taxi provision
CCTV available: Yes
WiFi available:
Yes
Refreshments: 1
Shops: 1
Luggage storage: No
Lost property: Yes
ATM machine: Yes
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage: 204 spaces. Racks. Sheltered.
Located in North Car Park
Car parks:
- Long stay accessible parking
- Accessible parking
- Short stay accessible parking
- Derby Station Zone 1 Car Park; Derby Station Zone 2 Car Park; Derby Station Zone 3 Car Park.
  Spaces:568
Taxi rank available: Yes
Customer information screens:
- Departure Screens
- Announcements
- Arrival Screens

Station lift information

Lift 1 Concourse to Footbridge - Status: Unknown - Lift status unknown
Lift 2 Pride Park Exit - Status: In service - Lift is currently available
Lift 3 Platforms 2&3 - Status: Unknown - Lift status unknown
Lift 4 Platform 4 & 5 - Status: Unknown - Lift status unknown
Lift 6 Platform 6 - Status: In service - Lift is currently available
Lift 7 Platform 6 - Status: In service - Lift is currently available