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This is a category A station. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. You can book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. There are no staff on the trains that call at this station that can assist. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
On platform
The ticket office / booking hall. Please check opening times on the National Rail Enquiries website.
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button.
Drop-off/pick-up
The drop-off and/or pick-up point is on the same side of the road as the station
This is a drop-off point only
There is space for 1 vehicle at a time to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is a Low-Level counter here
There are induction loops indicated at the low and high level counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls may be at a suitable height for some people
This station has Secure station accreditation - For more information contact 0345 322 7021
Assistance/Help available from station staff from First to Last trains.
Oyster cards with a pre-loaded deposit only are available from ticket office. Top-up only from self service ticket machine
Station Approach
During the major engineering work at Dartford, there will be 5 different stops used by replacement buses at Dartford:
Stop A: Buses to Barnehurst. On Station Approach behind the station building, furthest from the traffic island.
Stop B: Buses to Crayford. On Station Approach, behind the station building., closest to the traffic island.
Stop C: Buses to Slade Green. Outside the station entrance on the traffic island. (On weekdays, only buses to Slade Green which start their journey at Dartford will use this stop, other buses will use Stop E)
Stop D: Buses to Gravesend. Bus stop in Home Gardens. Across the car park and down the steps.
Stop E (weekdays only): Buses to Slade Green. Bus stop in Hythe Street. (only buses from Gravesend will use this bus stop, other buses to Slade Green will use Stop C). Please use this map for more information.
Information to plan your onward journey is available in a printable format here
Café and Selecta vending machines
newspapers
by station entrance.
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.