Station Details for Durham

Station Alerts

• The accessible toilet on platform 1 is currently out of order at Durham station.

• The lifts are out of order between platform 1 and the rest of the station at Durham station.

Station Accessible information

• Step-free category: Category A
  

  This station has step free access to all platforms.

  This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

  Interchange between the platforms is via a subway. Lift access available to the subway from both platforms. Durham has two RNIB 'Maps for All' - one is located on the southbound side inside the portico as you approach the Travel Centre. The second is located on the northbound side to the left of the waiting room entrance doors beside the taxi rank.

  Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

• Helpline: Yes
• Help Points:
• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Passenger Assist Meeting Point

    .

    This is located in the main waiting room concourse on platform 1 (Open Mon-Sat from 05:00 & Sun from 08:00)

  • Platform

    .

    Please wait on the platform in view of the station/ on-train staff and make yourself known when the train arrives so they can assist you.

• Staff Help:

  When arriving for booked or turn-up-and-go assistance, the meeting point is the Ticket Office. Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, south east concourse. There is no counter here
• Accessible ticket machines:
  • Ticket buying and collection, north west waiting room. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, south east concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: LNER
• Ticket office:
  • Monday to Friday 06:00-18:00
  • Saturday 07:00-17:00
  • Sunday 09:00-16:00
• Ticket machines:
  • Ticket buying and collection, north west waiting room
  • Ticket buying and collection, south east concourse
  • Ticket buying and collection, platform 2
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Female toilet, north west concourse
  • Unisex accessible toilet, south east concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, north west concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, south east concourse
  • Male toilet, south east concourse
  • Male toilet, north west concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Pick Up / Drop Off in the station car park.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Durham Tees Valley Airport: Travel by train to Darlington station and then catch 'Arriva' bus route 12 from near the station direct to the airport. For times: www.arrivabus.co.uk

    Newcastle Airport - Travel by train to Newcastle station, then catch metro direct to the airport. For times go to www.nexus.org.uk/metro

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  Coffee shop, WHSmiths and a bar available for refreshments

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Accessible parking B
  • Station Car Park.
    Spaces:423
  • Short stay
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift 1 Platform 1 - Status: In service - Lift is currently available
• Lift 2 Platform 2 - Status: In service - Lift is currently available