Station Details for Dumfries

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  This is a Category A station with level access to both platforms and a footbridge connecting platform 1 and 2 with lifts. Passenger assistance meeting point for customers travelling towards Carlisle is at the departing platform. For passengers travelling towards Glasgow, the passenger assist meeting point is the booking office.

  Please take care when boarding / alighting the train at this station as the stepping distance between the train and the platform may be more prominent than at other stations.

• Helpline: Yes
• Help Points:

  Passenger Assistance Meeting Points

  For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

  Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.

  • Ticket Office

  Located on Platform 1.

  • Platform 1

  At the help point.

  • Platform 2

  At the café, next to the entrance.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Passenger Assistance Meeting Points

    For station accessibility and ticket office opening times, please refer to the "Step Free Access" and "Staff Help" sections on the webpage.

    Please make yourself known to the station staff when you arrive. If the ticket office is closed, go to the platform your train leaves from.

    • Ticket Office

    Located on Platform 1.

    • Platform 1

    At the help point.

    • Platform 2

    At the café, next to the entrance.

    .

    Located on platform 1. If unstaffed, go directly to your departure platform.

• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
  • Ticket buying and collection, west concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: ScotRail
• Ticket office:
  • Monday to Friday 06:35-19:30
  • Saturday 06:35-19:30
  • Sunday 10:30-19:55
• Ticket machines:
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Toilet, Platform 1
  • Toilet, Platform 2
  • Unisex accessible toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click on the link below for the exact bus pick up location:-

    Station car park at ticket office side

  • Bus.

    For details of bus services, visit Traveline Scotland or call 0141 465 1878 (24 hours)

  • Car Hire.

    Glenrental car hire - Platform 2 Tel. 01387 266550

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments:

  Cafe

• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Accessible parking A
  • Accessible parking B
  • Station Car Park.
    Spaces:134.
    

    Parking is free for disabled customers parking in Blue Badge spaces displaying a valid International Blue Badge

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• Lift 1, Platform 1 - Status: In service - Lift is currently available
• Lift 2, Platform 2 - Status: In service - Lift is currently available