Station Details for Doncaster

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to all platforms.

  This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

  Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank

  Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 05:15-01:30
  • Saturday 05:15-01:15
  • Sunday 07:30-01:30
  • When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Customer Information Point

    This is located on the main concourse, to the left of the main entrance near the Travel Centre (Open Mon-Sun 08:00 - 16:00)

  • Travel Centre (when the Customer Information Point is closed)

    When the Customer information point is closed, please go to the Travel centre, to the left of the main entrance (Open Mon-Sun 05:30-20:00).

  • Passenger Assist Meeting Point Sign (when the Travel Centre is closed)

    When the Customer information point & Travel centre are closed, wait on concourse near the Passenger assist meeting point & staff will come meet you.

• Drop-off / pick-up points:

  • station front

  • Drop off and Pick Up Point London Street to the right of the entrance

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is seating/waiting under an open-sided shelter

    There is space for more than 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and Pick Up Point

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
  • Travel Centre, main concourse

    There are ticket counters here

    There is a Low-Level counter here

    There are induction loops indicated at the low and high level counters

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Travel Centre, main concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket vending machines, concourse main entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  We welcome your feedback, suggestions and ideas to help us to make changes that can develop and grow our business.

  This station has Secure Station Accreditation

Station General information

• Station operator: LNER
• Ticket office:
  • Monday to Friday 05:45-20:00
  • Saturday 06:00-19:00
  • Sunday 08:00-18:00
• Ticket machines:
  • Travel Centre, main concourse
  • Ticket vending machines, concourse main entrance
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room, platforms 2 and 3
  • Waiting room, Platform 3b
  • Waiting room, Platform 0
  • Waiting room, platforms 4 and 8 near subway stairs
  • Waiting room, platforms 4 and 8 near toilet
• First class lounge: Yes
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.
• Toilets:
  • Female toilet & baby change, Platform 4
  • Accessible toilet, Platform 3a
  • Accessible toilet, Platform 8. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet & baby change, Platform 3b
  • Male toilet, Platform 3b
  • Male toilet, Platform 4
• Baby changing available: Yes
• Transport links:
  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Bus services to Robin Hood (Doncaster Sheffield) Airport from Doncaster Interchange (adjacent to rail station):

    Daily, regular 'Airport Shuttle' bus service 707, operated by Wilfreda Beehive.

    Daily, frequent bus route 91, operated by 'First'. www.firstgroup.com/ukbus.

    Daily, regular bus route X19, operated by Stagecoach. www.stagecoachbus.com/about/yorkshire

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:

  www.btwifi.com/find

• Refreshments:

  Various coffee shops and food outlets available for refreshments

• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage: 62 spaces. Stands. Sheltered.

  Within car park

• Car parks:
  • Short Stay Accessible Parking Short Stay
  • Accessible parking
  • West Street Station Car Park.
    Spaces:69.
    

    Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.

  • MSCP Frenchgate Shopping Centre.
    Spaces:480.
    

    Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Concourse to Subway - Status: In service - Lift is currently available
• Lift, Platform 0 to Platforms 1-3 (via bridge) - Status: Unknown - Lift status unknown
• Lift, Platforms 1-3 to Bridge - Status: Unknown - Lift status unknown
• Lift, Platforms 1-3 to subway - Status: In service - Lift is currently available
• Lift, Platform 3b to Platform 0 (via bridge) - Status: In service - Lift is currently available
• Lift, Platforms 4-8 to Bridge - Status: In service - Lift is currently available
• Lift, Platforms 4-8 to Subway - Status: In service - Lift is currently available