Station Details for Doncaster

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  This station has step free access to all platforms.

  This station is a category A station according to the Office of Rail and Road station classification system https://www.orr.gov.uk/media/10955.

  Doncaster has a RNIB Map for All located outside the main entrance adjacent to the taxi rank

  Staff can deploy station ramps at all times when trains are operating through this station to help customers who need step-free access board any train at this station. Where in circumstances beyond our control station staff are not available, on train staff can deploy the on board ramp if necessary.

• Helpline: Yes
• Help Points: 1
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: Yes
• Passenger Assistance:

  • Customer Information Point

    .

    This is located on the main concourse, to the left of the main entrance near the Travel Centre (Open Mon-Sun 08:00 - 16:00)

  • Travel Centre (when the Customer Information Point is closed)

    .

    When the Customer information point is closed, please go to the Travel centre, to the left of the main entrance (Open Mon-Sun 05:30-20:00).

  • Passenger Assist Meeting Point Sign (when the Travel Centre is closed)

    .

    When the Customer information point & Travel centre are closed, wait on concourse near the Passenger assist meeting point & staff will come meet you.

• Staff Help:

  When arriving for booked or turn-up-and-go assistance, the meeting point is the Customer Information Point on the main concourse (or ticket office outside the times of 08:15 - 18:00). Staff are available to provide Passenger Assist at all times that trains are operating for customers who have booked or who travel as turn-up-and-go. Assistance is available both to board/alight trains and also navigating around the station.

• Mobility set down:

  station front

• Accessible ticket counters:
  • Travel Centre, main concourse. There is a Low-Level counter here
• Accessible ticket machines:
  • Travel Centre, main concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket vending machines, concourse main entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: LNER
• Ticket office:
  • Monday to Friday 05:45-20:00
  • Saturday 06:00-19:00
  • Sunday 08:00-18:00
• Ticket machines:
  • Travel Centre, main concourse
  • Ticket vending machines, concourse main entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Female toilet & baby change, Platform 4
  • Accessible toilet, Platform 3a
  • Accessible toilet, Platform 8. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet & baby change, Platform 3b
  • Male toilet, Platform 3b
  • Male toilet, Platform 4
• Baby changing available: Yes
• Transport links:
  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Bus services to Robin Hood (Doncaster Sheffield) Airport from Doncaster Interchange (adjacent to rail station):

    Daily, regular 'Airport Shuttle' bus service 707, operated by Wilfreda Beehive.

    Daily, frequent bus route 91, operated by 'First'. www.firstgroup.com/ukbus.

    Daily, regular bus route X19, operated by Stagecoach. www.stagecoachbus.com/about/yorkshire

  • Taxi.
• CCTV available: Yes
• WiFi available:

  www.btwifi.com/find

• Refreshments:

  Various coffee shops and food outlets available for refreshments

• Shops: 1
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Short Stay Accessible Parking Short Stay
  • Accessible parking
  • West Street Station Car Park.
    Spaces:69.
    

    Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.

  • MSCP Frenchgate Shopping Centre.
    Spaces:480.
    

    Parking is not free for Blue Badge holders. A valid International Blue Badge still needs to be displayed when parking in the relevant bays.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• Lift, Concourse to Subway - Status: In service - Lift is currently available
• Lift, Platform 0 to Platforms 1-3 (via bridge) - Status: In service - Lift is currently available
• Lift, Platforms 1-3 to Bridge - Status: In service - Lift is currently available
• Lift, Platforms 1-3 to subway - Status: In service - Lift is currently available
• Lift, Platform 3b to Platform 0 (via bridge) - Status: In service - Lift is currently available
• Lift, Platforms 4-8 to Bridge - Status: In service - Lift is currently available
• Lift, Platforms 4-8 to Subway - Status: In service - Lift is currently available