Station Details for Downham Market

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a Category B1 station: Step-free access to both platforms via separate entrances. Access between platforms via the street and a level crossing.

  The Assistance Meeting Point is by the ticket office.

• : B1
• Helpline:

  If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.

• Help Points:

  The Assistance Meeting Point is by the ticket office.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Monday to Friday 06:00-17:00
  • Saturday 07:10-13:30
  • Sunday Unavailable
  • Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
  • If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
  • We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
  • Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Assistance Meeting Point

    Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket hall

    There are ticket counters here

    There is no Low-Level counter here

    There are only induction loops at high-level ticket counters

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, platform 2. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Assistance can be provided via the help points, located on the platforms, at all times of the day.

Station General information

• Station operator: Great Northern
• Ticket office:
  • Monday to Friday 06:00-17:10
  • Saturday 07:00-13:30
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, platform 2
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on Platform 2
  • Waiting room on platform 1
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.
  • If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:
  • We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.
  • Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.
• Toilets:
  • Unisex accessible toilet, Platform 1. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Male toilet, Platform 1
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - Downham Market
  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 24 spaces. Stands.

  Located by the station entrance.

  Cycles are left at owners risk. Abandoned cycles may be removed.

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:113.
    

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.

    If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available