Station Details for Dullingham

Station Alerts

• Customers are advised that very few train services are scheduled to use Platform 1 at this station, with the vast majority of services (towards both Cambridge and Ipswich) using Platform 2. Please check the departure screen at this station to ensure that you are waiting on the correct platform.

Station Accessible information

• Step-free category: Category B2
  

  This station has step free access to both platforms from Station Road, with approximately 10-15 metres between the two entrances which are either side of the level crossing. However the height and width of the platforms at this station means that boarding ramps cannot be provided.

  This station is a category B2 station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is on the platform.

• Helpline: Yes
• Help Points:

  Help points can be found at the following location(s):

  • Platform 2 (for trains towards both Cambridge and Ipswich), behind the ticket machine and in between the signal box and the level crossing gates, fixed to the grey post beneath the customer information screen
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:

  This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

  What assistance is available for customers using this station?

  • Board and alight (but not ramp assistance - see the step-free access note below)
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using the Help Point at this station

  Assistance meeting point is on the platform.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Platform

    .

    Meeting point is on the platform. Unstaffed station, assistance provided by conductor.

• Staff Help:

  This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.

  What assistance is available for customers using this station?

  • Board and alight (but not ramp assistance - see the step-free access note below)
  • Luggage (on and off train only)
  • Ticket sale on board

  How can Turn Up And Go (TUAG) assistance be requested by customers using this station?

  • By calling 0345 600 7245 (option 4)
  • By selecting the help button on the ticket machine at this station
  • By using the Help Point at this station

  Assistance meeting point is on the platform.

• Mobility set down: 1
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection. There is limited space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available

Station General information

• Station operator: Greater Anglia
• Ticket office:
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• Sheltered waiting available: No
• Staffing level: Unstaffed
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement bus services pick up and drop off near the station entrance, either side of the level crossing. Customers requiring accessible rail replacement transport are advised to use Newmarket, Cambridge, or Cambridge North stations.

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:12.
    

    Parking is free for disabled customers parking in disabled spaces displaying a valid International Blue Badge

• Taxi rank available: No
• Customer information screens:
  • Departure Screens

Station lift information

• No lift information available