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Step free access onto both platforms: Direct from station front onto Preston platform and via long ramp with several rest landings, or by 26 steps, from Balshaw Lane road overbridge onto Wigan/Liverpool platform.
There is also a stepped ramp from Balshaw Lane road overbridge to the Preston platform with 22 steps each with a height of 10cm at least 135cm apart.
Assistance is provided by the conductor at this station, please wait on the platform for the train to arrive.
We can also provide help when you travel, even if it has not been booked in advance. You can turn up at this station if it is accessible to you and request assistance onto a train from a member of staff directly, or by using a help point. Boarding ramps are carried on all of our trains.
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Please wait on the platform in view of the station/on-train staff and make yourself known when the train arrives so they can assist you.
08002006060
Rail replacement services pick up/drop off in the station car park.
What3words - pigtails.roughest.recline
Busline 0871 200 2233
Station front