Station Details for Ebbsfleet International

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B1
  

  Category B1. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from platform 5 & 6 (North Kent platforms) to main entrance and to interchange with South Kent platforms 2 & 3 involve using a ramp. Lifts available from station concourse to access platforms.

• Helpline: Yes
• Help Points:

  On platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Meeting point shown on station map.

    .
• Staff Help: 1
• Mobility set down: 1
• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, lower concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, subway. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Network Rail High Speed
• Ticket office:
  • Monday to Friday 05:35-22:00
  • Saturday 05:35-22:00
  • Sunday 09:20-17:40

  • Assistance available from station staff from first service until last train.

• Ticket machines:
  • Ticket buying and collection, lower concourse
  • Ticket buying and collection, subway
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Male toilet, lower concourse
  • Female toilet, subway
  • Male toilet, subway
  • Unisex accessible toilet. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, lower concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Coach bays at the far end of the main station concourse (what 3 words: grit.feed.agenda)

  • Car Hire.

    Contact Avis on 01474 350631

  • Taxi.
• CCTV available: Yes
• WiFi available:
• Refreshments:

  coffee shop

• Shops:

  M&S

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: Yes
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking (F)
  • Accessible parking (C)
  • Accessible parking (A)
  • Accessible parking (B)
  • Station Car Park - A, B C & D.
    Spaces:4945
  • Station Car Park - Premium.
    Spaces:280
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available