Station Details for Ebbsfleet International

Station Alerts

No station alerts

Station Accessible information

• Step-free category:
• : B1
• Helpline:

  Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance of the train as possible you would like to get - we recommend at least 20 minutes.  The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed,  the ticket office or you can use the help point.

• Help Points:

  On platform

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Meeting point shown on station map.
• Drop-off / pick-up points:

  • Drop off and pick up point on International Way, main entrance drop off area

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a combined drop-off and pick-up point

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

  • Drop off and pick up point on International Way, main entrance drop off area

    The drop-off and/or pick-up point is accessed via a controlled road crossing such as a pedestrian crossing

    This is a drop-off point only

    There is space for up to 5 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection, lower concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, subway. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  0345 322 7021

Station General information

• Station operator: Network Rail High Speed
• Ticket office:
  • Monday to Friday 05:35-22:00
  • Saturday 05:35-22:00
  • Sunday 09:20-17:40

  • Assistance available from station staff from first service until last train.

• Ticket machines:
  • Ticket buying and collection, lower concourse
  • Ticket buying and collection, subway
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room on Platform 2 & 3
  • Waiting room on platform 5 & 6
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • Available
• Toilets:
  • Male toilet, lower concourse
  • Female toilet, subway
  • Male toilet, subway
  • Unisex accessible toilet. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Unisex accessible toilet, lower concourse. This toilet is not accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Coach bays at the far end of the main station concourse (what 3 words: grit.feed.agenda)

  • Car Hire.

    Contact Avis on 01474 350631

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:

  coffee shop

• Shops:

  M&S

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: Yes
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 44 spaces. Stands. Sheltered.

  On the approach to the station from the main car parks

• Car parks:
  • Accessible parking (F)
  • Accessible parking (C)
  • Accessible parking (A)
  • Accessible parking (B)
  • Station Car Park - A, B C & D.
    Spaces:4945
  • Station Car Park - Premium.
    Spaces:280
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements
  • Arrival Screens

Station lift information

• No lift information available