Station Details for Eastbourne

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This is a Category A station: This station has step-free access to all platforms.

  The Assistance Meeting Point is on the concourse.

• : A
• Helpline:

  Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.

  Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.

  For further information on assisted travel please see:

  Accessibility at the station - Southern.

• Help Points:
• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:
  • Daily 24 Hours
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: Yes
• Passenger Assistance:
  • Assistance Meeting Point

    Meet at the concourse. If no staff are present, please contact staff at the ticket gates, ticket office or platform.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, north concourse

    There are ticket counters here

    There is no counter here

    There are induction loops indicated at the low and high level counters

    There are no ticket machines here

  • Ticket buying and collection, south east concourse

    There are ticket counters here

    There is no counter here

    There are no induction loops indicated at this counter

    There are no ticket machines here

• Accessible ticket machines:
  • Ticket buying and collection, central concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

Station General information

• Station operator: Southern
• Ticket office:
  • Monday to Friday 06:00-21:15
  • Saturday 05:50-21:15
  • Sunday 06:40-21:15
• Ticket machines:
  • Ticket buying and collection, central concourse
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room (south of concourse)
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
  • Yes - from information point
• Staff assistance:
  • Available
• Toilets:
  • Unisex accessible toilet with baby change, north west concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
  • Female toilet, north west concourse
  • Male toilet, north west concourse
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - Eastbourne
  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops:

  A Newsagents is available on the station concourse.

• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 248 spaces. Stands.

  Stands are located at the front of the station and sheltered stands are located near the car park.

  Cycles are left at owners risk. Abandoned cycles may be removed.

• Car parks:
  • Accessible parking B
  • Accessible parking A
  • Station Car Park.
    Spaces:349.
    

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

    The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.

• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available