The lifts are out of order between platforms 1 & 2 and the footbridge at East Croydon station.
This is a Category B1 station: Step Free access to all platforms.
The Assistance Meeting Point is the by Information Point on station concourse.
Staff are available at this station from the first to last trains of the day, for providing assistance getting on and off the train and assisting around the station and platforms. Assistance can be provided unbooked (turn up and go) or pre booked up to two hours before departure by contacting Assisted Travel.
Whether you pre book assistance or travel unbooked, please contact a member of staff on arrival. We recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
The Assistance Meeting Point is by the Information Point on the station concourse.
The Information Point on station concourse. If no staff are present, please contact staff at the ticket gates, ticket office or platform.
Located on the east side of the station entrance.
Drop-off/pick-up
The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
This is a combined drop-off and pick-up point
There is space for more than 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is no Low-Level counter here
There are induction loops indicated at the low and high level counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
There are ticket counters here
There is no Low-Level counter here
There are only induction loops at high-level ticket counters
There are no ticket machines here
Oyster top-up is only available from the self-service ticket machine. Oyster Cards cannot be purchased at this station. Always check Oyster is accepted at your destination before you tap in.
Please click the link for details regarding the rail replacement bus location.
Located by the station entrance, opposite Platform 6.
Cycles are left at owners risk. Abandoned cycles may be removed.