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This is a Category A station: This station has step-free access to all platforms.
The Assistance Meeting Point is by the Ticket Office.
Assistance can be pre booked up to two hours before departure by contacting Assisted Travel.
If you choose to travel unbooked (turn up and go), when the station is staffed, our station staff can provide assistance getting on and off the train and assistance around the station and to the platform. Please contact a member of staff on arrival.
Most trains at this station have on board staff who are trained to step onto the platform when the train arrives so they can provide assistance on and off the train. You can also arrange assistance by:
Whether you pre book assistance or travel on a 'turn up and go' basis, we recommend arriving 20 minutes prior to your train departing. This is to allow us to make sure arrangements are in place at your destination, or interchange, station such as the availability of staff and lifts. If there is insufficient time to check these arrangements, we may assist you onto the next available train.
For further information on assisted travel please see:
The Assistance Meeting Point is by the Ticket Office.
Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.
Located at the front of the station
Drop off and pick up point on Firbank Way, East entrance
The drop-off and/or pick-up point is on the same side of the road as the station
This is a drop-off point only
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
Drop off and pick up point on Firbank Way, South East car park
The drop-off and/or pick-up point is accessed via an uncontrolled road crossing such as a zebra crossing
This is a pick-up point only
There is space for up to 5 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is a Low-Level counter here
There are no induction loops indicated at this counter
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
Please click the link for details regarding the rail replacement bus location.
Located to the right of the station building.
Cycles are left at owners risk. Abandoned cycles may be removed.
Free parking is offered to all Blue Badge holders.
Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks. If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.
The car park at this station is controlled by automatic number plate recognition (ANPR), please ensure you follow the signage displayed in the car park to register your car for free parking as well as displaying your Blue Badge.