Station Details for Earlswood Surrey

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category B3
  

  This is a Category B3 station: Level access to platform 1 (towards London). Steps to platform 2 (towards Gatwick).

  The Assistance Meeting Point is by the Ticket Office.

• Helpline: Yes
• Help Points:

  The Assistance Meeting Point is by the Ticket Office.

• Induction Loop: Induction loops are throughout this station
• Accessible Toilets: Yes
• Changing Places: No
• Staff Assistance:

  Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

  If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button
  • calling us on the freephone number ''0808 168 1238'' - Please note this is for immediate assistance only
  • texting us on ''07970 511077''

  We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

  Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Assistance Meeting Point

    .

    Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.

• Staff Help:

  Our Mobile Assistance Team is available to help you to complete your journey from this station if it is unstaffed.

  If you have not booked assistance and require help boarding at this station, then on arrival please contact this team by either:

  • pressing the 'emergency & assisted travel' Help Point button
  • calling us on the freephone number ''0808 168 1238'' - Please note this is for immediate assistance only
  • texting us on ''07970 511077''

  We will then arrange for our Mobile Assistance Team to reach you in good time before your train is scheduled to depart.

  Whether you pre-book your assistance or prefer more flexibility, we recommend arriving 20 minutes before your train is scheduled to depart.

• Mobility set down:

  Whilst there is no dedicated area, there is ample space for impaired mobility set down / pick up at the front of the station

• Accessible ticket counters:
  • Ticket hall. There is a Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, main entrance. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Southern
• Ticket office:
  • Monday to Friday 06:30-10:45
  • Saturday Unavailable
  • Sunday Unavailable
• Ticket machines:
  • Ticket buying and collection, main entrance
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Unisex accessible toilet, Platform 1. This toilet is accessed with a RADAR key. This toilet entry handles may be operated by some people
  • Toilet, Platform 1
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - Earlswood
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:22.
    

    Free parking is offered to all Blue Badge holders.

    Please ensure that your Blue Badge is displayed at all times when parking at any Thameslink, Southern or Great Northern station car parks.

    If dedicated Blue Badge bays are occupied, please park within any available standard bay (excluding premier bays) and display your Blue Badge.

• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available