Station Details for Ely

Station Alerts

No station alerts

Station Accessible information

• Step-free category:
• :
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:
• Induction Loop:
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • Monday, Tuesday, Wednesday, Thursday, Friday, Saturday 05:15-01:00
  • Sunday 08:00-01:00
  • Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
• Train Ramp:
• Wheelchairs Available: No
• Passenger Assistance:
  • Ticket office

    Meeting point is the ticket office when open or the supervisors office on platform 1. Platforms staffed full time.

• Drop-off / pick-up points:
• Accessible ticket counters:
• Accessible ticket machines:
• Printed local info:
• Announcements:
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:00-20:00
  • Saturday 06:00-20:00
  • Sunday 08:30-18:30
• Ticket machines:
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: No
• Waiting rooms:
• First class lounge: No
• Staffing level: Full Time
• Information from staff:
  • Yes - from ticket office
  • Yes - from information point
  • Yes - from help point
• Staff assistance:
  • Assistance at this station is provided by a staff member during train service hours. Booking is recommended.
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Replacement transport stop at station entrance

  • Bus.

    Local bus services operate from a stop near Tesco – a 5-minute walk from the station entrance.

    An on-demand service also exists in the area which needs to be booked in advance, details can be found here Tiger On Demand - Combined Authority Transport

    Ely is a Plusbus location which means for a small supplement on train tickets, you can make unlimited bus journeys in the area. PlusBus Ely PlusBus - PlusBus

• CCTV available: Yes
• WiFi available: available
• Refreshments: 1
• Shops:

  Newsagent on platform 1.  Large Tesco supermarket next door to the main car park

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage:
• Car parks:
  • Station Car Park.
    Spaces:131.
    

    Parking is free for disabled customers displaying a valid International Blue Badge

  • Premium Bay.
    Spaces:4
• Taxi rank available: No
• Customer information screens:

Station lift information

• No lift information available