Station Details for Ely

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category A
  

  This station has step free access to all platforms via a ramped subway.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is the Ticket Office when open or the Supervisor's office on platform 1

• Helpline: Yes
• Help Points:

  On each platform

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: Yes
• Changing Places: Yes
• Staff Assistance:

  Assistance at this station is provided by a staff member during train service hours. Booking is recommended.

• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Ticket office

    .

    Meeting point is the ticket office when open or the supervisors office on platform 1. Platforms staffed full time.

• Staff Help:

  Assistance at this station is provided by a staff member during train service hours. Booking is recommended.

• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, platform 3. There is no Low-Level counter here
  • Ticket buying and collection, Concourse. There is no counter here
  • Ticket buying and collection, platform 2. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Greater Anglia
• Ticket office:
  • Monday to Friday 06:00-20:00
  • Saturday 06:00-20:00
  • Sunday 08:30-18:30
• Ticket machines:
  • Ticket buying and collection, Concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Full Time
• Toilets:
  • Female toilet, concourse
  • Male toilet, concourse
  • Female toilet, Platform 2 & 3
  • Male toilet, Platform 2 & 3
  • Unisex accessible toilet, concourse. This toilet is accessed with a RADAR key. The toilet entry handles may be operated by most people
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Replacement transport stop at station entrance

  • Bus.

    Local bus services operate from a stop near Tesco – a 5-minute walk from the station entrance.

    An on-demand service also exists in the area which needs to be booked in advance, details can be found here Tiger On Demand - Combined Authority Transport

    Ely is a Plusbus location which means for a small supplement on train tickets, you can make unlimited bus journeys in the area. PlusBus Ely PlusBus - PlusBus

  • Taxi.
• CCTV available: Yes
• WiFi available: available
• Refreshments: 1
• Shops:

  Newsagent on platform 1.  Large Tesco supermarket next door to the main car park

• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: Yes
• Cycle storage available: No
• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:131.
    

    Parking is free for disabled customers displaying a valid International Blue Badge

  • Premium Bay.
    Spaces:4
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available