Station Details for Elephant & Castle

Station Alerts

No station alerts

Station Accessible information

• Step-free category: Category C
  

  This is a Category C station: This station does not have step-free access.

  The Assistance Meeting Point is by the Ticket Office.

  This station does not have tactile surfaces along all platform edges. Please pay attention to where the platform surface changes from smooth to paved or contact us for assistance.

• Helpline: Yes
• Help Points:

  The Assistance Meeting Point is by the Ticket Office.

• Induction Loop: Induction loops are at designated listening areas
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance: 1
• Train Ramp:
• Tactile Paving:
• Wheelchairs Available: No
• Passenger Assistance:

  • Assistance Meeting Point

    .

    Meet in the ticket office. If no staff are present, please contact staff at the ticket gates or platform.

• Staff Help: 1
• Mobility set down:
• Accessible ticket counters:
  • Ticket buying and collection, upper concourse. There is no Low-Level counter here
• Accessible ticket machines:
  • Ticket buying and collection, upper concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is accessible printed information available

Station General information

• Station operator: Thameslink
• Ticket office:
  • Monday to Friday 07:00-20:10
  • Saturday 06:40-20:10
  • Sunday 09:10-18:40
• Ticket machines:
  • Ticket buying and collection, upper concourse
• Collect online booked tickets: Yes
• Sheltered waiting available: Yes
• Staffing level: Part Time
• Toilets:
  • Baby changing, Platform 2
  • Male toilet, Platform 2
  • Female toilet, Platform 2
• Baby changing available: Yes
• Transport links:
  • Replacement Bus.

    Please click the link for details regarding the rail replacement bus location.

    
    Rail Replacement Bus Map - Elephant & Castle
• CCTV available: Yes
• WiFi available:
• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: Yes
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage available: No
• Car parks:
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available