Station Details for East Tilbury

Station Alerts

No station alerts

Station Accessible information

Step-free category:
Step free access is available from street level to both platforms.
Passengers wishing to transfer between platforms should use the station exit, cross the level crossing and re-enter the station.
: B2
Helpline:
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Points: 1
Induction Loop: Induction loops are at designated listening areas
Accessible Toilets: No
Changing Places: No
Staff Assistance:
- Monday to Friday 06:15-13:35
- Saturday 06:15-15:40
- Sunday 09:15-16:30
Train Ramp: Ramps are kept at this station to provide assistance
Wheelchairs Available: No
Passenger Assistance:
- Upside Gateline (Staffed Hours)
  Upside main entrance, upon entering the station, gateline is on the right- all street level. Check staffed hours on National Rail Enquiries website.
- Downside Gateline (Staffed Hours)
  Entrance from road to the gateline area at street level. Check staffed hours on National Rail Enquiries website.
- Station Help Points
  Outside of staffed hours, please use the help point to request assistance for your journey.
Drop-off / pick-up points:
Accessible ticket counters:
- Ticket buying and collection, platform 1 concourse
  There are ticket counters here
  There is no Low-Level counter here
  There are only induction loops at high-level ticket counters
  There are ticket machines here
  There is space in front of the ticket machine to manoeuvre a wheelchair
  The controls are at a suitable height for wheelchair users
Accessible ticket machines:
- Ticket buying and collection, platform 2 concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
- Ticket buying and collection, platform 1 concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
Printed local info:
Announcements: Announcements are made both visually and audibly
Customer service notes:
Monday - Friday, 08:00 - 20:00
Saturday - Sunday, 09:00 - 16:00
Bank Holidays, 09:00 - 16:00
Closed Christmas Day and Boxing Day
0345 744 4422 (option 3, followed by option 3)
contact@c2crail.co.uk

Station General information

Station operator: c2c
Ticket office:
- Monday to Friday 06:15-10:45
- Saturday 07:30-13:15
- Sunday Unavailable
Ticket machines:
- Ticket buying and collection, platform 2 concourse
- Ticket buying and collection, platform 1 concourse
Collect online booked tickets: Yes
London fare zone:
Oyster card:
Smartcard: No
Contactless cards: No
Sheltered waiting available: Yes
Waiting rooms:
- Waiting room, Platform 1
- Waiting room, Platform 2
First class lounge: No
Staffing level: Part Time
Information from staff:
- Yes - from information point
- Yes - from ticket office
Staff assistance:
- Available
Toilets:
Baby changing available: No
Transport links:
- Replacement Bus.
  c2c Rail Replacement down Princess Margaret Road, south of the Station and level crossing:
  - Buses toward Grays at the stop adjacent to Gobions Park (W3W ///rapid.froth.entertainer)
  - Buses toward Pitsea/Southend at the stop near No. 245/247 (W3W ///media.chain.glass)
- Bus.
  Information to plan your onward journey is available in a printable format here
CCTV available: Yes
WiFi available:
Refreshments:
Shops:
Luggage storage: No
Lost property: Yes
ATM machine: No
Currency exchange: No
Postbox: No
Defibrillator available: No
Trolleys available: No
Cycle storage:
Car parks:
Taxi rank available: No
Customer information screens:
- Departure Screens
- Announcements

Station lift information

No lift information available