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This is a category B1 station. This station has a degree of step-free access to the platform, which may be in both directions or in one direction only - please check details - Step free access from subway to all platforms now available via lifts. Access from car park involves using a second lift and a steep slope. Access from ticket office side involves a steep ramp only.
Assistance navigating through the station and getting on and off trains (by ramp if required) is available all the time trains are running. There are also staff able to offer assistance on all Southeastern trains from this station. You can now book assistance up to 2 hours before your journey. You can also travel without booking, just make yourself known to staff as far in advance as possible of the train you would like to get - we recommend at least 20 minutes. The meeting point for assisted travel is the gateline in the booking hall, or if unstaffed, the ticket office or you can use the help point. To request assistance through the help point (assistance point), please use the assistance button which will put you in contact with a Southeastern colleague. Where staff are not available at the station to assist, we have a Mobile Assistance Team who can be deployed to stations. This can be arranged in advance by booking through Customer Services or by using the Help Point on the station (although inevitably there will be a delay if not booked in advance) - alternatively a taxi can be arranged, at no additional cost, to convey you to the nearest station where you can be assisted further.
In subway
The ticket office / booking hall. Please check opening times on the National rail enquiries website.
Please wait at the platform shelter/seating in view of station/on-train staff and make yourself known when the train arrives, or access a help button
There are ticket counters here
There is no counter here
There are induction loops indicated at the low and high level counters
There are ticket machines here
There is space in front of the ticket machine to manoeuvre a wheelchair
The controls are at a suitable height for wheelchair users
0345 322 7021
Assistance/Help available from station staff from First to Last trains.
Bus stop on Station Road outside the station entrance.
Information to plan your onward journey is available in a printable format here
Buffet,coffee bar and Selecta vending machines
In the car park and on the ramp to the car park form the subway
Parking is free for disabled customers by displaying a valid Blue Badge in any car parking space, however you must register your vehicle in advance at https://bluebadge.apcoa.co.uk/.