Station Details for Filton Abbey Wood

Station Alerts

• The ticket office will have the following changes to planned availability:

  Monday 20 July - 06:45-10:45

  Tuesday 21 July - 06:45-10:45

  Wednesday 22 July - 06:45-10:45

  Thursday 23 July - 06:45-10:45

  Friday 24 July - 06:45-10:45

  Tickets can be bought from the ticket machine or digitally.

Station Accessible information

• Step-free category:

  Step-free category B2 station - “Some step-free access to all platforms.”- This station has a degree of step free access to the platforms.

  Step free access is available to each platform via a ramp bridge. The graident of the ramp is steeper than present guidelines.

• : B2
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points: 1
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform (Unstaffed Station)

    Make your way onto the platform. Onboard teams will assist you.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket office

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls are at a suitable height for wheelchair users

• Accessible ticket machines:
  • Ticket office. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
  • Ticket buying and collection, platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info: There is printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please visit GWR Help & Support. Or contact our social media team @gwrhelp.

  For a 360 tour of the station please click HERE or for a guided video tour click HERE.

Station General information

• Station operator: Great Western Railway
• Ticket office:
  • Monday to Friday 16:15-19:15
  • Weekends Unavailable
• Ticket machines:
  • Ticket office.

    Please note the ticket vending machine is Card Only

  • Ticket buying and collection, platform 1.

    Please note the ticket vending machine is Card Only

• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Station car park.

  • Bus.

    Information to plan your onward journey is available in a printable format here

  • Airport.

    Find out more about links from GWR stations to airports.

• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 18 spaces. Stands, Lockers. Sheltered.

  Cycle safes located in car park. Stands on platforms 2 and 3.

• Car parks:
  • Accessible parking
  • Station Car Park.
    Spaces:54
• Taxi rank available: No
• Customer information screens:
  • Departure Screens
  • Announcements

Station lift information

• No lift information available