No station alerts
Step free access to Platform 1 (to Chester) via a ramp with handrails from Corporation Street.
Step free access to Platform 2 (to Holyhead) via a ramp from the station car park.
A footbridge with steps and lifts connect both platforms
We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.
Help Point Locations:
Platform 1: at each end of platform and opposite bottom of steps to footbridge
Platform 2: at east end of platform and beneath canopy of station building
Ticket office for advice only.
On the platform in view of the on-train staff.
Drop-off/pick-up
The drop-off and/or pick-up point is on the same side of the road as the station
This is a combined drop-off and pick-up point
There is space for up to 3 vehicles to drop-off and/or pick-up
There is no Help Point close to the drop-off and/or pick-up point
There are ticket counters here
There is a Low-Level counter here
There are induction loops indicated at the low and high level counters
There are no ticket machines here
Contact our Customer Relations team directly via the Transport for Wales Website.
The rail replacement bus stop is a local bus stop on Holywell Road. To Prestatyn, it's near the McDonalds. To Shotton, it's near The Ship Pub.
Nearest bus stop on Chester Street
There are 3 stands for up to 6 bikes in a Shelter on Platform 1.
There is a help point near the cycle storage shelter at the east end of platform 1