Station Details for Felixstowe

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  This station has step free access to the single platform for trains towards Ipswich.

  This station is a category A station according to ORR station classification system. https://www.orr.gov.uk/media/10955

  Assistance meeting point is on the platform.

• : A
• Helpline:

  We want everyone to travel with confidence. That is why, if you are planning on travelling on national rail services, you can request an assistance booking in advance - now up to 2 hours before your journey is due to start, any time of the day. For more information about Passenger Assist and how to request an assistance booking via Passenger Assist, please click here.

• Help Points:

  Help points can be found at the following location(s):

  • Platform 1 (for trains towards Ipswich) - Next to the ticket machine, fixed to one of the pillars that supports the canopy
• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
  • This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
  • What assistance is available for customers using this station?
  • How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  • Assistance meeting point is on the platform.
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Meeting Point is on the platform. Unstaffed station, assistance provided by conductor.

• Drop-off / pick-up points:

  • Drop-off/pick-up

    The drop-off and/or pick-up point is on the same side of the road as the station

    This is a combined drop-off and pick-up point

    There is space for up to 3 vehicles to drop-off and/or pick-up

    There is no Help Point close to the drop-off and/or pick-up point

• Accessible ticket counters:
• Accessible ticket machines:
  • Ticket buying and collection. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls are at a suitable height for wheelchair users
• Printed local info: There is no printed information available
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Monday-Saturday 08:00-20:00Sunday 10:00-20:00Bank Holidays 09:00-18:00

  The hours shown are for the Customer Relations team on 0345 600 7245 (option 8).

  Closed on Christmas Day and Boxing Day.

Station General information

• Station operator: Greater Anglia
• Ticket office:
• Ticket machines:
  • Ticket buying and collection
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: No
• Contactless cards: No
• Sheltered waiting available: No
• Waiting rooms:
• First class lounge: No
• Staffing level: Unstaffed
• Information from staff:
  • Yes - from help point
• Staff assistance:
  • This station is not staffed. Assistance can be provided by the conductor on board, but booking is recommended to avoid any delay to your journey.
  • What assistance is available for customers using this station?
  • How can Turn Up And Go (TUAG) assistance be requested by customers using this station?
  • Assistance meeting point is on the platform.
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Rail replacement bus services pick up and drop off just next to the entrance to the station (as indicated by the Rail Replacement Bus Stop sign).

  • Taxi. There is taxi provision
• CCTV available: Yes
• WiFi available:
• Refreshments:
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: Yes
• Trolleys available: No
• Cycle storage: 36 spaces. Lockers, Stands, Racks. Sheltered.

  There are eight cycle stands with fourteen wheel racks on Platform 1 (for trains towards Ipswich), as well as a further ten cycle stands without wheel racks. Two cycle lockers are located just in front of the white wooden fence, towards the far end of the platform that remains covered by the canopy.

• Car parks:
• Taxi rank available: Yes
• Customer information screens:
  • Departure Screens

Station lift information

• No lift information available