Station Details for Farncombe

Station Alerts

No station alerts

Station Accessible information

• Step-free category:

  Step-free category B1 Station - There is level access to Platform 1 (for trains towards London).

  Access to Platform 2 (for trains towards Portsmouth) is via steps or ramp (1:13, 6m).

  Transfer between platforms is either via stepped footbridge or via full barrier level crossing on Farncombe St. (total distance via road = 375m).

  Road footway is very narrow in places.

• : B1
• Helpline:

  Assistance is available to customers boarding and alighting trains, at all times trains are running. At this station assistance is provided by the Guard on board the train. You can book assistance up to 2 hours before your journey when travelling on South Western Railway. Planning in advance isn't always possible so do not worry if you haven't booked - please make yourself known to the Guard, who will step out onto the platform when the train arrives. You can also request assistance using our Assisted Boarding Points service - https://tinyurl.com/4yt832sj

• Help Points:

  Customer Help points are located on every platform

• Induction Loop: Induction loops are only in Help Points
• Accessible Toilets: No
• Changing Places: No
• Staff Assistance:
• Train Ramp: Ramps are kept at this station to provide assistance
• Wheelchairs Available: No
• Passenger Assistance:
  • Platform

    Wait at the platform assisted boarding point, or on the platform in view of station/on-train staff and make yourself known when the train arrives.

• Drop-off / pick-up points:
• Accessible ticket counters:
  • Ticket buying and collection, Concourse

    There are ticket counters here

    There is no Low-Level counter here

    There are no induction loops indicated at this counter

    There are ticket machines here

    There is space in front of the ticket machine to manoeuvre a wheelchair

    The controls may be at a suitable height for some people

• Accessible ticket machines:
  • Ticket buying and collection, Concourse. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
  • Ticket buying and collection on Platform 1. There is space in front of the ticket machine to manoeuvre a wheelchair. The controls may be at a suitable height for some people
• Printed local info:
• Announcements: Announcements are made both visually and audibly
• Customer service notes:

  Please contact our Customer Services Department on 0345 6000 650

Station General information

• Station operator: South Western Railway
• Ticket office:
  • Monday to Friday 06:15-12:15
  • Saturday 08:00-14:35
  • Sunday 09:30-14:00
• Ticket machines:
  • Ticket buying and collection, Concourse
  • Ticket buying and collection on Platform 1
• Collect online booked tickets: Yes
• London fare zone:
• Oyster card:
• Smartcard: Yes
• Contactless cards: No
• Sheltered waiting available: Yes
• Waiting rooms:
  • Waiting room
• First class lounge: No
• Staffing level: Part Time
• Information from staff:
  • Yes - from help point
• Staff assistance:
• Toilets:
• Baby changing available: No
• Transport links:
  • Replacement Bus.

    Station Forecourt, off Station Road

  • Bus.

    Information to plan your onward journey is available in a printable format here

• CCTV available: Yes
• WiFi available:

  Find WiFi Hotspots around Farncombe station

• Refreshments: 1
• Shops:
• Luggage storage: No
• Lost property: Yes
• ATM machine: No
• Currency exchange: No
• Postbox: No
• Defibrillator available: No
• Trolleys available: No
• Cycle storage: 40 spaces. Racks. Sheltered.

  Platforms 1 & 2

• Car parks:
  • Accessible parking
  • Farncombe Car Park .
    Spaces:76.
    

    Parking is chargeable for all vehicles except registered Blue Badge holders.

• Taxi rank available: No
• Customer information screens:
  • Departure Screens

Station lift information

• No lift information available